L1 Support Engineer - Jobs in Moncton, New Brunswick, E1H 1X6

Job Description

Job Title L1 Support EngineerLocation- Moncton, NBDuration: ContractBelow are requirements of L1 roles and responsibilities for IT helpdesk positions.

• IT helpdesk should deploy, install, and sets up devices for users. Responding to service requests by fixing issues, replacing, or upgrading equipment.
• The primary role of helpdesk is supporting to all kinds of Microsoft OS platforms, Microsoft applicationsamp; MS security applications. Also, must have knowledge in Microsoft 365 helpdesk roles.
• Troubleshooting issues on windows platforms
• Managing help desk and ticketing systems
• Coordinating with the service desk to identify and mitigate root cause issues pertaining to the IT infrastructure and systems
• Implementing proactive, preventive, and reactive maintenance measures
• Implementing and using technology systems to detect patterns of anomalous network and security behavior
• Managing identity and access controls, organizational security policies, and industry-proven security best practices across the on-site and cloud-based infrastructure systems
• Architecting IT environments with sufficient redundancy, duplication, and security protection against natural, internal, and external threats that may compromise information security and service availability
• Developing and implementing service level agreement (SLA) standards necessary for successful IT-enabled business operations
• Application support, configurations, installations, and troubleshooting