Manager ATS Quality and Standards (Gander/Moncton) - Jobs in Moncton, NB

Job Description

Job Posting TitleManager ATS Quality and Standards (Gander/Moncton)Job CategoryFIR Service DeliveryLanguage RequirementsEnglish / AnglaisPosting Start Date2022-04-22Posting End Date2022-05-08Job GradeL1 Zone BPay RangeCommensurate with Experience / Selon l’expérienceJob SummaryThe Manager ATS Quality and Standards (MAQS) is responsible for the leadership of the Unit Procedures Specialists (UPS), Tower and Flight Service Airport Operations Specialists (AOS) of the assigned FIR(s). Through effective leadership of the team, the MAQS ensures the team operates in accordance with national standards adhering to applicable quality assurance processes in the work they do to support the FIR and ATS Standards.With a focus on building and maintaining commonality, and ensuring compliance with internal standards and regulatory requirements, the MAQS oversees and supports three core areas within an assigned FIR: ATS Procedures, Operational Proficiency and Quality Assurance.Job DescriptionKey Accountabilities:ATS Procedures

• Through the UPS/AOS Team:
  • Ensure the dissemination of national standards and procedures. When issues are identified, provide timely feedback to ATS Standards Delivery and use sound judgement to address concerns or escalate to the National Manager, ATS Standards Compliance for resolution
  • Support ATS Standards Delivery, as required, in the development of new or amended ATS standards and procedures
  • Manage the development, review and approval of local procedures and ensure unit documentation is maintained in accordance with internal standards (Ex. ATSAMM) and regulatory requirements (Ex. CARs). This includes inter-unit procedures and the associated Accords
  • Assess and manage requests for Director Approval Letters, waivers, clarification, or changes to ATS Standards documentation through the Operational Request (OR) process
  • Support change safety risk activities related to standards and procedures
• Support unit-level, inter-unit or FIR-wide procedures meetings/briefings
• Under the Field Deployment Model (FDM), act as the FIR Stream Lead for ATS Standards and Procedures
• As requested by the National Manager, ATS Standards Compliance, lead reviews of the application of ATS Standards & Procedures in operational environments within the assigned FIR

Operational Proficiency

• Act as a resource person and provide support for proficiency evaluators and unit managers
• Support proficiency evaluator training sessions as requested by unit managers
• Recommend evaluator courseware improvements to ATS Standards Compliance when appropriate
• Support a yearly meeting(s) with proficiency evaluators of their FIR to encourage the exchange of best practices, answer questions and ensure consistent application of the proficiency program
• When required, distribute ATS Standards Compliance communication and notifications to evaluators

Quality Assurance

• Ensure development and implementation of consistent processes that ensure the effectiveness of quality assurance for the FIR in support of internal standards and regulatory requirements
• Monitor, verify, and evaluate the effectiveness of policies, processes, and procedures
• Support Nav Canada Safety and Quality and Transport Canada during PVIs, and/or audits, as the FIR point of contact for safety and quality assurance
• Report on deficiencies and improvement opportunities
• Identify quality assurance deficiencies; design, develop and implement recommendations to address identified issues in a timely and effective manner through the Quality Assurance Program

Requirements:Experience

• Previously licensed or recognized by Transport Canada to deliver Air Traffic Services or equivalent experience.
• Operational unit management or supervisory experience an asset.
• Experience with Regulatory Requirements of Transport Canada
• Experience with the Safety Management Systems
• Experience in project management or project teams

Knowledge

• Knowledge of a Just and Learning Culture and SMS.
• Knowledge of CARs, DAH and TC regulatory requirements.
• Knowledge of NAV Canada internal standards, procedures and operational requirements as defined in documents such as MATS, ATSAMM and the Operational Proficiency Program Manual.
• Knowledge of air traffic control standards and criteria; general understanding of aircraft flight and navigational characteristics as well as operational capabilities.

Abilities

• Strong written communication, facilitation, and presentation skills in producing comprehensive briefings and correspondence as well as leading meetings, discussions and forums.
• Strong leadership skills.

Personal Suitability

• Effective interpersonal and human relations skills in developing a productive work environment and in addressing customer relations.

Working Conditions

• Work requires traveling to support employees and attend meetings with stakeholders.

Work location can be either Moncton ACC or Gander ACC. This role has been classified as hybrid under the flexible work arrangements.We require drug screening for all candidates offered positions designated as safety sensitive in accordance with NAV CANADA’s Drug and Alcohol policy. This role has been designated safety sensitive.The successful candidate must meet the security requirement of the position and be legally able to work in Canada.In accordance with NAV CANADA’s COVID-19 Vaccination Policy, all new employees and students are required to be fully vaccinated for COVID-19 as defined by Health Canada, subject to applicable verified accommodation requests. Candidates attending a selection process in person will be required to provide proof of vaccination, or valid exemption, before entering a NAV CANADA facility.At NAV CANADA, safety is our priority. We require pre-employment drug screening for all candidates offered positions designated as safety sensitive in accordance with NAV CANADA’s Drug and Alcohol policy.NAV CANADA is committed to building a skilled, diverse workforce reflective of Canadian society. As a result, it promotes employment equity and encourages candidates to indicate voluntarily and clearly on the subject line of their application if they are a woman, an Aboriginal person, a person with a disability or a member of a visible minority group.NAV CANADA is committed to developing inclusive, barrier-free selection processes and work environments. If contacted regarding this competition, please advise the interview coordinator of accommodation measures you may require.We thank all applicants for their interest; only those selected for an interview will be contacted.Quick Apply

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