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| Job Location | Moncton, NB |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Full Time |
Summary of Position: The Night Auditor is a key member of the Guest Services team responsible for the overnight operations of the Hotel, verifying the accuracy of guest accounts, balancing charges and revenues, as well as assisting with all aspects of guest services.The Night Auditor, just like the Front Desk Agent, is typically the guest’s first interaction with the Hotel so we need to make sure it is consistently a positive one.Duties & Responsibilities: · Check-in and check-out hotel guests in a confident, professional, and friendly manner.· Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.· Provide gracious and efficient telephone service. Calls should be answered promptly and knowledgeably, always ensuring complete and accurate information.· Complete all items as listed on shift checklists.· Ensure proper credit card procedures are followed at all times to include credit card swipe at check-in and when needed for incidentals.· Adhere to all cashiering procedures: open, secure and balance out at the end of shift.· Advise guest of any messages, mail, faxed, etc. received for them.· Communicate service and amenities of the hotel to guests.· Take, record and relay messages accurately, completely and legibly.· Accept and record wake-up call requests.· Communicate pertinent guest information to designated departments/personnel.· Provide Concierge service – fluent knowledge of local restaurants, special events, city attractions, and guest amenities.· Knowledgeable of hotel fire and emergency procedures.· Keep the front desk as well as lobby areas clean and well organized.· Assist with reservations calls in a professional manner.· Legibly document maintenance needs in front desk log and submit to Managers and maintenance supervisor.· Maintain complete knowledge at all times of:o All hotel features/services, hours of operation.o All room types, numbers, layout décor, appointments and location.o All room rates, special packages and promotions.o Daily house count and expected arrivals/departures.o Room availability status for any given day.o Scheduled daily group activities.· Manage nightly hotel operations.· Perform end of day procedures.· Produce daily reports for departments and managers.Job Types: Full-time, PermanentSalary: From $14.50 per hourBenefits: