Program Advisor - Jobs in Moncton, NB

Job Description

Job DescriptionYorkville University has an opening for a Program Advisor in the Registrar’s Office.The Program Advisor’s primary purpose is to foster student success measured by timely program completion and/or continuing enrolment in university programs. The program advisor administers a calendar of customer service activities including: following up with students at-risk of departure, managing term registration follow-up and calling withdrawn students and students on leave of absence to encourage re-entry. Working as part of program teams, this position is also responsible for proactively linking students with a variety of services and support mechanisms, namely academic, financial services, IT support and tutoring.DUTIES AND RESPONSIBILITIES- Responsible for following-up with term registrations to ensure students are following their plan of study- Works with Registrar’s Office, Student Finance and Dean/Chair to ensure that student registration issues are resolved within the established timelines.- Administers program-based re-entry program (includes LOAs and Withdraws)- Administers student withdrawal and LOA protocol- Responsible for interacting with students based on indications they may be at risk of departure:- Attendance tracking (login activity)- At-risk reports from faculty- Grade reports- Connects students with appropriate support service: academic, financial services, IT support, tutoring services, continuing studies- Following-up with students to make sure the appropriate services were provided.- Assists with reporting related to student retention and persistenceEducation and Experience- An undergraduate degree in related area required.- 2-3 years student services and/or customer service experience.- Previous experience working in an educational setting is preferred.- Understanding of the online education environment.Skills and Abilities- Passion for delivering excellent customer service with a commitment to student satisfaction and success.- A sound understanding of the programs and courses offered.- Collaborative and collegial; able to accomplish goals by working with others.- Understands well the support systems that exist in institutions of higher learning and how these systems work together to support students.- Possesses an analytical approach to problem solving, and an ability to find solutions by leveraging and linking existing services.- Recognizes problems and devises and implements action plans.- Exceptional communication skills, both written and oral.- Excellent organizational skills with meticulous record-keeping and attention to detail.- High standards of ethics and integrity, with a commitment to changing lives.- An ability to understand and work with student information systems- Able to work a flexible schedule, reflecting a periodically heavy workloadAbout Yorkville UniversityFounded in 2004, Yorkville University is a Canadian university with a national presence. With campuses in New Brunswick, Ontario and British Columbia, Yorkville University offers professional, practitioner-oriented masters and bachelor degree programs, delivered entirely online, in class or a blend of both.Please visit www.yorkvilleu.ca for further information.Diversity, equity and inclusion are a critical component of life at Yorkville University and Toronto Film School, and we are committed to making these values an integral part of our culture. Toronto Film School/Yorkville University encourages applications from all qualified applicants, including women, persons with disabilities, Black, Indigenous, and People of Colour (BIPOC), people from the Lesbian, Gay, Bisexual, Transgender, Transsexual, Queer, Questioning, Two-Spirit, Intersex, Asexual + (LGBTQ2SIA+) community, and other equity-seeking groups.Job Types: Full-timeJob Type: Full-timeQuick Apply

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