Team Leader, Special Authorization and Claims - Jobs in Moncton, NB

Job Description

For over 75 years, Medavie Blue Cross has been a leading health and wellness partner for individuals, employers and governments across Canada. We are proud to be a not-for-profit organization dedicated to giving back to the communities where we live and work, and to ensuring our employees thrive in our award-winning, collaborative culture. We are one of Canada’s Most Admired Corporate Cultures and are recognized as a Caring Company, a designation for national leaders in community investment and social responsibility.Our team of 2,100 professionals work across six provinces. We excel by living our shared values of being caring, accountable, responsible, innovative and community-minded. We’re committed to ensuring the health and wellness of our employees and their families, along with personal and professional growth, through a variety of programs and support at all levels of our organization.Along with Medavie Health Services, we are part of Medavie — a national health organization with over 6,400 employees. Together, our mission is to improve the wellbeing of Canadians.Job Title: Team Leader, Special Authorization and ClaimsDepartment: Government and Corporate SecretaryCompetition: 69821Internal/External: Internal/ExternalEmployment Type: Fulltime, PermanentLocation: Moncton, NBSalary: Competitive CompensationReports To: ManagerClosing Date: November 18, 2021Position SummaryThis position is responsible to provide guidance and direction in the day-to-day operations of the Provincial Programs Special Authorization and Claims Units ensuring corporate and departmental objectives are met and relationships with key contacts for various government contracts are maintained.Key Responsibilities

• Provide leadership and direction in the day-to-day operations relating to Special Authorization and Claims processing with a focus on optimizing efficiency, productivity and quality;
• Foster and build strong employee engagement through motivation, developing the team and building relationships;
• Participate in project and development initiatives by providing insight and guidance;
• Ensure compliance with the Government policies and procedures, including all relevant Legislation and Regulations;
• Conduct employee performance reviews, providing feedback and coaching, and assisting with action planning and career development;
• Build and maintain relationships with the key contacts for various government contracts on day-to-day operations and administrative issues;
• Monitor and manage service delivery targets;
• Serve as back-up to the Manager and other Team Leaders as required;
• Communicate corporate and team vision and policies to employees;
• Liaise with internal and external partners to support resolution of issues and concerns;
• Collaborate with our other Provincial Program teams, other Government Programs and Private Business areas to find efficiencies in delivering services;
• Support the recruitment process as required;
• Analyze trends and statistics and make recommendations for process improvements; a
• Compile data and produce various management reports as needed; and
• Other duties as assigned by the Manager.

Required Qualifications:Education: University degree with a focus in Business Administration or related fieldWork Experience: 2 to 3 years relevant work experience including leadership experienceOther Qualifications: Excellent management, planning and decision-making skills; the ability to plan and organize work efficiently; strong communication and negotiation skillsComputer Skills: Strong knowledge of Microsoft Office, particularly Excel and Word; basic knowledge of claims and eligibility systems would be an asset; knowledge of Medavie Blue Cross systems (POSv, PRN, CICS, ES) would be an asset.Language Skills: Fluently bilingual in both official languagesLeadership AccountabilitiesValues and Ethics:Builds and promotes a respectful work environment with employees fostering a climate of transparency, trust and respect. Supports opportunities for learning and growth and encourages staff to live the values.Engagement:Leverages skills and abilities to build a cohesive team to ensure consistency in front-line execution. Follows through on commitments and establishes regular and comprehensive exchange of ideas constantly with passion and commitment.People Management:Holds employees accountable for living the values and their performance and deals with ineffective performance. Works to ensure employees have the tools and job specific skill sets to do their jobs.Strategic Thinking:Works to solve routine operational and people problems on the team and seeks assistance from others to implement or develop solutions beyond routine concerns or to process improvements that would impact their team.Action Management:Manages quality and productivity of employees’ work and follows through on each employee’s work plan from planning, implementing and monitoring to evaluating and reporting.Financial Management:Implements process improvements to achieve operating efficiencies and value for money.We would like to thank all candidates for expressing interest. Please note only those selected for interviews will be contacted.Medavie Blue Cross is an equal opportunity employer.In order to keep our employees, candidates, and community safe during the COVID-19 pandemic, the majority of our employees are working from home within Canada. All interviewing, onboarding and most work takes place remotely at this time. For those employees who must work in our offices, we have taken every precaution to ensure the health and safety of our people by providing strict protocols/practices to meet legislated client and company needs, as well as modifications to the worksites to mitigate the risks for everyones protection.At Medavie, everything we do is to improve the wellbeing of Canadians. We have implemented a COVID-19 Vaccination Policy as part of our ongoing efforts to protect the health and safety of our employees, partners, plan members and the communities where we live and work. Proof of full vaccination is required to work onsite at any Medavie Workspace.Job Segment: Claims, Mainframe, Manager, Insurance, Technology, ManagementQuick Apply

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