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Change and Release Analyst - Jobs in Montréal, Québec

CGI
Job LocationMontréal, Québec
EducationNot Mentioned
SalaryNot Mentioned
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull time

Job Description

The key missions of the department are to:

  • Define, consolidate, and steer all production indicators (KSI, SLA, etc.).
  • Coordinate major production operations like applicative releases, infrastructure changes and disaster recovery tests.
  • Ensure the consistency of production practicesamp; tools and animate related communities of practices.
  • Deploy and steer IT Risk Management processes, while respecting policies defined with the operational and cybersecurity risk departments.
  • Manage Transversal Production transformation projects.
Day-to-Day Responsibilities:
  • Supporting the execution and improvement of ITIL-based Service Management processes (including but not limited to Release, Problem, Incident and Configuration Management), providing progress reports, and assisting the deployment of IT Service Management tools.
  • Assist in the coordination of project delivery within the Service Management department.
  • Provide support on day-to-day operations supporting Release, Problem, and Crisis processes.
  • Execute monitoring and auditing of processes, produce performance and exceptions dashboards to support organizational roles and strategies.
  • Maintain an efficient interface between infrastructure and business entities within the IT department.
  • Act as one of point of contact for Service Management matters with IT departments in Americas, Europe, and Asia.
  • Support the coordination of activities during the Weekends and holidays.
  • Support the coordination of disaster recovery tests.
  • Manage impromptu user requests with a certain autonomy.
  • Provide a comprehensive day to day report for the manager.
SKILLS AND EXPERIENCE NEEDED:Technical Skills:
  • Knowledge on MS office (PowerPoint, Excel, and Word).
  • Analytical and organizational skills.
  • Experience of Production (RTB) or CTB Project (CTB) delivery.
  • Ability to work in a time sensitive environment and handle and or prioritize multiple urgent tasks simultaneously across multiple time zones.
  • Excellent interpersonal and rapport building skills, working across multiple stakeholders and functions.
  • Good written and communication skills.
Competencies:
  • Must be a self-starter who is comfortable working in a very dynamic environment, with rapidly changing priorities.
  • Rigorous, Dynamic, detail oriented, fast learning capacity and able to work in a high-pressure environment.
  • Strong understanding of Development cycles: SDLC, Agile, Continuous delivery.
  • Change and Release Management.
  • Analytical skills.
  • Ability to script using VBA.
Qualifications:
  • The ideal candidate will have at least 2-year experiences in Change management.
  • Excellent written and verbal communication skills.
  • Must be a self-starter who is comfortable working with rapidly changing priorities, must be able to handle multiple deliverables simultaneously.
  • Must be able to interact with a variety of global teams – support, infrastructure, development.
  • Strong analytical skills.
Desired / Plus:
  • Sig Sigma belt.
  • PMP certification.
  • ITIL v4 Foundation Certified.
Experience Needed:2 years as change manager in complex IT environment. Educational Requirements:Bachelor’s degree in computer science or equivalent.Languages: Frenchamp; English.

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