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| Job Location | Montréal, Québec |
| Education | Not Mentioned |
| Salary | Not Mentioned |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Full time |
Job DescriptionAs a Support and integration Manager at Vention, you will lead a team of integration specialists and engineers and will be responsible fordelivering high impact post-sales technical support and assistance. Your mission is to ensure our customers derive maximum value from Vention’s solutions while building a high-performing, scalable support organization.You will coach your team through structured planning, technical execution, client escalations,identifying customer needs, performing world class root cause analysis and providing solutions to a variety of requests. Your ability to balance hands-on involvement with strategic oversight will be key in improving response time, quality of service, and long term success.Your domain expertise in software, automation and robotics will elevate the growing team’s technical knowledge and enable you to identify training opportunities for them.You will collaborate closely with Sales, Customer Success, Application Engineering, Product, and Platform teams to align on customer needs, triage feedback, and influence both roadmap priorities and Go To Market strategy.More specifically, your role will include: