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Application Support Analyst - Jobs in Montréal

Axelon Services Corporation
Job LocationMontréal
EducationNot Mentioned
SalaryNot Mentioned
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeContract

Job Description

12 Month ContractHybrid- OnsiteResponsibilities:Level 1 and 2 Support

  • Active monitoring of production activities
  • Perform remediation steps when required
  • Interface with external IT communities to resolve incidents
  • Work with development community for Level 3 incident escalations
  • Log work and effort in support tracking application and work with team and management to reduce recurring issues
  • Available for after-hours support activities, when necessary
Change and Request Management
  • Responsible and accountable for changes to the production environment for NAR applications
  • Work with development community for release prioritization
  • Ensure that requests for change adhere to Group and Department Policies
  • Available for after-hours and/or weekend change activities, when necessary
Reportingamp; Special Projects
  • Participate in project elaboration phases to ensure application production team is aware of upcoming changes, and the team has required skills for supporting changes post-release
  • Regular reporting to line manager for prioritization and escalation
  • Conduct and participate in meetings with related communities
  • Perform control result analysis and reporting and take up corrective actions as needed
  • As required, take up project management responsibilities for special projects
Minimum Required QualificationsØ 5 or more years of professional experience as an Functional Support Analyst and/or similar roleØ Experience in Banking / Financial sector with knowledge of financial productsØ Backoffice Systems experience preferred.Preferred Qualifications;Ø Unix/Linux hands on experience with knowledge of day to day commands Ø Database skills (Sybase, MS SQL) Ø Windows servers experience Ø Scripting experience (Shell, powershell, ..._) Ø Strong analytical and problem solving skills.

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