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CLIENT SERVICES BUSINESS PARTNER - Jobs in Montréal

MSC - Mediterranean Shipping Company
Job LocationMontréal
EducationNot Mentioned
SalaryNot Mentioned
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent

Job Description

Job DescriptionThe client services business partner will be responsible for driving the client services performance and results by creating the necessary focus within the client services and extended commercial teams. This will include oversight of CS performance, contributing to setting of client services targets, driving performance management versus targets through weekly/monthly/quarterly review of the numbersamp; providing visibility of key results and focus areas to the client services leadership. The position is further expected to support the ongoing client services projects by combining industry understanding, commercial flair and an eye for detail.As a sparring partner to the commercial leadership in Canada, the role is expected to jointly envision and implement tactical plans for our performance at customer level and will call for effective stakeholder management garnering cross functional support.Key accountabilities General Tasks

  • Support client services (CS) organization by supporting the establishing of SMART KPI’s/goals including BRIDGE performance (SLA, CES, etc.)
  • Regularly identify opportunities and propose solutions to improve the operational performance indicators, sparring with the business leaders.
  • Focal/product manager for MSC Canada as it pertains to the service linked main frame system developments working closely with the head office functions.
  • Keeping oversight of SSC performance indicators and working closely with the business leaders for continuous improvement.
  • Internally champion company decisions with regards to Client Service direction and initiatives.
  • Model and enforce the MSC Canada 3As, embodying the MSC values in all areas.
Specific Tasks
  • Deliver high-quality presentations, reports, and proposals that demonstrate the value and impact of our services.
  • Collaborate with the internal teams, such as sales, marketing, product, and operations, to ensure the delivery of the best solutions for the clients.
  • Monitor and analyze the performance and feedback of the clients, identifying areas for improvement and innovation.
  • Stay updated on the market trends, competitors, and best practices in the industry.
  • Review/Analyze customer data supporting them towards their journey of standardized working.
  • Contribute towards developing of the BRIDGE system from ‘Commercial’ eyes and ensure alignment with other relevant commercial processes.
  • Contribute towards improvement of existing service tools and supporting development of global systems.
Additional tasks may be adjusted based on departmental/business needs

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