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Job Location | Montréal |
Education | Not Mentioned |
Salary | Not Mentioned |
Industry | Not Mentioned |
Functional Area | Not Mentioned |
Job Type | Contract |
Job DescriptionThe Export Client Department is responsible for the efficient flow of customer communication and processing to ensure the movement of our shipments being exported out of Canada. This requires a strong customer service approach in conjunction with the execution of technical functions, such as critical thinking, solution / result-oriented, attention to details, pro-activeness, ability to work as a team with internal stakeholders. The Export Client Services Representative is a crucial role that requires individuals to develop a well-rounded set of skills to execute and understand the technical aspects related to the cycle of an export container and be confident to interact with our customers when managing their inquiries. The development of experience will require team members to gain experience and knowledge from each area within Client Services, including Booking and Documentation. MSC Canada aspires to be the top a service provider with customer experience at the forefront of all interaction. Key accountabilities: The key accountabilities are determined by area of focus and will adjust as the team members gain the required technical expertise. Customer Service Centric Approach