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CUSTOMER SERVICE REPRESENTATIVE – EXPORT SERVICE - Jobs in Montréal

Job LocationMontréal
EducationNot Mentioned
SalaryNot Mentioned
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeContract

Job Description

Job DescriptionThe Export Client Department is responsible for the efficient flow of customer communication and processing to ensure the movement of our shipments being exported out of Canada. This requires a strong customer service approach in conjunction with the execution of technical functions, such as critical thinking, solution / result-oriented, attention to details, pro-activeness, ability to work as a team with internal stakeholders. The Export Client Services Representative is a crucial role that requires individuals to develop a well-rounded set of skills to execute and understand the technical aspects related to the cycle of an export container and be confident to interact with our customers when managing their inquiries. The development of experience will require team members to gain experience and knowledge from each area within Client Services, including Booking and Documentation. MSC Canada aspires to be the top a service provider with customer experience at the forefront of all interaction. Key accountabilities: The key accountabilities are determined by area of focus and will adjust as the team members gain the required technical expertise. Customer Service Centric Approach 

  • Ability to communicate with the utmost professionalism and operate in a proactive manner with the customers #39; inquiries and requests. 
  • Express a passion for customer service and an approachable demeanor with positive outlook and sense of urgency. 
Customer Service 
  • Management and resolution of customer inquiries and requests to provide a viable solution. 
  • Management of escalation process to ensure an optimal customer experience. 
  • Professional communication through all channels (email and telephone). 
  • Relationship development with our customer base and global agencies and support to all internal stakeholders
  • Maintain accurate and up-to-date records of all Booking-documentation and educate customers about its requirements and procedures.
  • Performance requirements in line with our defined KPIs. 
Please note that there may be other tasks that pertain to the position not indicated above. 

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