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IT Application Specialist - E-commerce - Jobs in Montréal

Ubisoft
Job LocationMontréal
EducationNot Mentioned
SalaryNot Mentioned
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent

Job Description

Job DescriptionAs an Application Specialist, you will be part of the Ecommerce LiveOps team within Ubisoft IT. You will be responsible to provide technical and functional support for the applications within the E-commerce ecosystem. Also, You will be responsible for the tracking of incidents and the follow-up of internal stakeholder requests.You will monitor the health of the applications the team supports, while taking all the necessary actions to resolve issues in a timely manner and with a sense of urgency.Responsibilities

  • Provide first and second level support for E-commerce applications and serve as an escalation point for team members for complex incidents.
  • Identify, troubleshoot, and resolve technical and functional issues in collaboration with cross-functional teams.
  • Monitor E-Commerce system health and resolve issues promptly.
  • Respond to stakeholder requests via ticketing systems, emails, and Microsoft Teams.
  • Represent E-commerce IT Live Operations team in interactions with internal stakeholders.
  • Implement, coordinate, and communicate processes to drive continuous improvements in support operations for all Ubisoft E-commerce stakeholders.
  • Serve as a key contact for stakeholder escalations, providing high-level customer service and sending global communications
  • Document, dispatch, and escalate requests as needed while reporting scope of activity and highlights (Stats, KPIs.)
  • Monitor targets to ensure incidents are resolved within SLA guidelines and define strategic monitoring of our different domains.
***On Call participation and scheduling (overtime compensated).

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