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| Job Location | Montréal |
| Education | Not Mentioned |
| Salary | Not Mentioned |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent |
We are looking for an IT Technicien for one of our customers located West Shore... This is a permanent position. Your tasks : Identifying and resolving issues related to operating systems, office applications, peripherals, and computer equipment. Providing Level 2 technical support by addressing user inquiries through phone, email, or in person and resolving software, hardware, and network-related technical problems. Installing and configuring network equipment, servers, and software. Organizing and conducting workshops and training sessions on the use of new software and devices. Participating in preventive maintenance of systems, including software updates, security patches, and hardware upgrades. Proactively monitoring systems to detect potential issues and implementing corrective measures before they impact operations. Drafting and updating various documents, diagrams, and procedures. Participating in the planning and implementation of technical projects, such as deploying new software, setting up new hardware configurations, and implementing security solutions. Collaborating with the network administration team to maintain and enhance the network infrastructure, including firewall configuration, security, and the management of firewalls, VPNs, VLANs, and ACLs. Assisting and supporting the maintenance team at the toll center in resolving complex issues. Adhering to best practices in computer security and actively contributing to the protection of company data.