Neurodiversity Hiring Initiative - Accounts Receivable Representative - Jobs in Montréal

Job Description

Specialisterne is Recruiting!Specialisterne connects qualified neurodivergent candidates to employment opportunities in numerous industries and sectors in Canada and the US.To be eligible to apply, you must have experienced barriers getting and/ or maintaining meaningful employment and you identify with one of the following:

• Autism (including Asperger’s and PDD-NOS)
• Attention Deficit/Hyperactivity Disorder (ADHD) or Attention Deficit Disorder (ADD)
• Learning Disability (e.g., dyslexia, dyscalculia, dysgraphia)
• Intellectual Disability
• Obsessive Compulsive Disorder (OCD)
• Tourette Syndrome

Employees hired through Specialisterne will be supported by a Specialisterne Workplace Support Specialist for their first twelve weeks on the job.Specialisterne is proud to partner with CN on a Neurodiversity Hiring Initiative!Applications must be submitted in full no later than February 23rdSummary:Title: Accounts Receivable Representative Employment Type: Internship - 4 MonthsHours: 8 hours between 8am and 4:30pmLocation: Hybrid in Montreal, QC (In-person Monday, Tuesday and Thursday)Target Start Date: May 2024About this Role: Essential Tasks - In this job, you will:

• Be responsible for overseeing a portfolio of clients and their payment status using Excel and CN’s internal systems
• Monitor your inbox on Outlook to check for updates internally from managers or externally from customers
• Export customer data from internal systems to Excel in order to identify any outstanding payments or errors in the statements
• Reach out to customers to request payment or administer penalties for late payments
• Escalate erroneous payment information to supervisors after communicating with customers

General Skills and Abilities - You are:

• Demonstrate problem solving skills to address issues independently and reach out to your team for support when necessary
• Communicate effectively both internally with your team for projects and externally with clients
• be able to prioritize a variety of tasks at once in order to complete projects in your portfolio on time based on urgency and deadlines

Digital/Technical Skillsamp; Tools - You are:

• Basic skill level with the Microsoft Word, PowerPoint
• Intermediate skill level with Microsoft Excel
• Intermediate skill level with Microsoft Outlook

Required skill level*

• Basic -e.g., I can do this in simple situations with close or extensive guidance
• Basic to Intermediate
• Intermediate - e.g., I can do this in most situations, with occasional guidance
• Intermediate to expert
• Expert -e.g., I can do this in exceptionally difficult situations with no guidance and I can be a key resource for others.

Education/Knowledge - You:

• Graduated within the last year or are in the process of completing a Bachelor’s Degree in Finance or a related field
• Must pass the CN accounting test as part of the application process
• Nice to have (but not required):
  • The ability to communicate and understand French

Experience (Professional, Academic, Personal) - You:

• Nice to have (but not required):
  • A background or interest in banking
  • A background or interest in customer service
  • A background or interest in computer systems

Additional Information:Here’s how frequently the following types of communication and interaction are required to perform the job:

• Oral communication: Constantly
• Email communication: Hourly
• Instant messaging: Daily
• Telephone Communication: Daily
• Video communication: Weekly
• Interacting with supervisors: Daily
• Interacting with peers: Daily
• Interacting with customers: Hourly
• Selling or influencing others: N/A
• Training or teaching others: N/A

Here’s what can employees find stressful about this job:

• Communicating with customers for outstanding bills to be paid or to issue penalties for late payments
• Work is project-based and ongoing, so there are not “quiet periods”

Here’s what employees tend to find motivating/rewarding about this job:

• Potential to turn an internship experience into a full-time position
• Be a part of an important organization that is central to the Canadian economy
• Great team environment and company culture
• CN has a dedicated team for understanding and reducing the environmental impact of the organization

Workplace Support:

• Specialisterne and our employer partners are committed to providing inclusive onboarding experiences and supporting new employees as they learn on the job
• All new hires continue to liaise with a Specialisterne Workplace Support Specialist for their first twelve weeks on the job

The Recruitment ProcessTo be considered for this position, you will:

• Complete a job application
• Join our talent pool (if you haven’t already) by completing an additional questionnaire and a pre-employment assessment

Next Steps

• Successful applicants will create a job-specific Candidate Profile to answer job specific questions and/or complete a work sample exercise to showcase your skills for this role.
• Employers use Candidate Profiles to anonymously* shortlist candidates
• Candidates and employers will meet to discuss the role in more detail

*whenever possible Powered by JazzHR