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Operational Support Agent - Jobs in Montréal

Transat Tours Canada
Job LocationMontréal
EducationNot Mentioned
SalaryNot Mentioned
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent

Job Description

Job DescriptionThe incumbent is responsible for notifying travel agents or clients in a timely manner of any changes to their travel (change of schedule, day, aircraft type, hotel change, flight cancellation, etc.), as well as making changes to files as required.In addition, the incumbent provides support to passengers and agencies making flight and hotel reservations through distribution channels (including B2B, B2C and GDS).At Transat, you will have access to:

  • Salary of $20.78/hr;
  • 3 weeks vacation;
  • 5 floating vacations;
  • Group insurance;
  • Flexible telecommuting up to 100%;
  • Upon hiring, 2 confirmed passes and unlimited standby tickets;
  • A dynamic team and a wide variety of tasks and responsibilities;
  • An excellent opportunity to learn and grow in a world renowned company.
  • Full time (37.5h/week);
  • Part time (30hrs/week);
  • The work schedule is confirmed one month in advance;
  • 8h shift between 6h00 and 0h00. 7 days.
Responsabilities:
  • Modify reservations following according to the changes of flight schedule or hotel;
  • Follow up files to ensure that all of the reservations affected by a change are processed;
  • Ensure follow up with various departments: such as accounting, customer service and products, as well as internal and external partners and work with them closely;
  • Respond to information requests from travel agents;
  • Adjust billing for affected reservations to reflect the initial pricing or add costs relating to the change;
  • Assist travel agents in their reservation process on the different computer systems (GDS, Datalex, TTS, Radixx);
  • Assist passengers with questions or modifications related to their flight reservation;
  • Adjust files according to reservation conditions;
  • Follow up on files containing special requests with respect treatment delays;
  • Help agents solve simple problems encountered on Agent Direct website;
  • Follow up and send travel documents.

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