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| Job Location | Montreal, Quebec |
| Education | Not Mentioned |
| Salary | Not Mentioned |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Full time |
Job DescriptionBe a core part of a new team we are building in Montreal. The role of the Associate Technical Consultant – Impact is part of ServiceNow Impact, our newest product. ServiceNow Impact personalizes customers #39; digital transformation journey on the Now Platform and accelerates customers’ time-to-value.As part of the global customer success organization, this role will help customers unlock business value and accelerate the adoption of the ServiceNow products they have purchased by delivering our technical accelerators.Technical Consultants are customer-facing and will deliver our portfolio of technical accelerators remotely to Impact customers. Each accelerator represents a technical aspect of the ServiceNow product and helps customers improve their product adoption, AI usage, instance health, and the value achieved through the product. They are responsible for understanding business problems and how ServiceNow products and solutions can help solve their challenges.You will act as the ServiceNow subject matter expert, presenting an applied demonstration of the product or improvements to an existing implementation using a copy of the customer instance. You will also answer technical questions, provide leading practices, and build a trusted advisor relationship with customers, often going into software engineering and AI-level depth to help resolve questions. A Technical Consultant contributes to net new accelerator innovation and continuous improvement efforts.The ideal candidate is someone with experience in ServiceNow development and who wants to help our client base with their digital transformation capabilities.