Business Technology Solution Specialist, Customer Engagement - Jobs in Montreal, Québec

Job Description

Job DescriptionJoining AbbVie means you will be part of a team of outstanding professionals dedicated to making a remarkable impact on patients #39; lives. At AbbVie, we conduct ground-breaking science on a global scale every day. AbbVie Canada is one of the Best Workplaces in Canada.When choosing your career path, choose to be remarkable.AbbVie’s mission is to discover and deliver innovative medicines that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people’s lives across several key therapeutic areas: immunology, oncology, neuroscience, vision care, virology, women’s health , and gastroenterology, in addition to products and services across its Allergan Aesthetics portfolio.Come to work each day with an inclusive and collaborative business technology team. As a BTS Specialist, Customer Engagement in AbbVie Business Technology Solutions (BTS), you’ll be responsible for maximizing the value of IT products within a specific region by ensuring they meet business needs and align with strategic goals. This role involves working closely with stakeholders, development teams, and other product owners to deliver high-quality solutionsIn this role, you’ll be responsible for:

• Help execute on a clear product vision and strategy that aligns with the region’s business objectives and overall company goals.
• Maintain a product roadmap that outlines the planned features, improvements, and timelines.
• Ensure effective communication between stakeholders and the development team, facilitating discussions and feedback loops.
• Create, maintain, and prioritize the product backlog, ensuring that it reflects the most valuable features and improvements for the business.
• Engage with Stakeholders: Work closely with affiliates, end users, and other stakeholders to understand their needs, gather requirements, and prioritize features.
• Participate in sprint planning sessions to help define goals and ensure the team understands the requirements and priorities.
• Gather feedback from users and stakeholders, and incorporate it into the product backlog for continuous improvement.
• Track key performance indicators (KPIs) to measure the success and impact of the product.
• Provide regular updates and reports to regional and global leadership on product performance, progress, and any issues or risks.
• Coordinate and deliver training programs to ensure users understand and can effectively use the product.
• Conduct market and user research to identify new opportunities, trends, and best practices that can enhance the product.
• Foster a culture of continuous improvement by regularly evaluating product performance and implementing changes to improve functionality, user experience, and business value.
• Oversee support processes to address user issues and ensure high levels of user satisfaction.
• Responsible for compliance with applicable Corporate and Divisional Policies and procedures.Follow Best Practices and identify process improvements.
• Ensure the delivery of technology solutions in accordance with the organization #39;s strategic goals and objectives.
• Define business requirements, translation of requirements into appropriate technology solutions.
• Manage the project lifecycle from initiation to closure, ensuring that projects are delivered on time, within budget, and to the required quality standards.
• Ensure that project risks and issues are identified, managed, and escalated as necessary.
• Communicate project progress to all appropriate stakeholders.Also, provide project status reports for all active technology deployment projects semi-monthly. Prepares, assists in development, and may conduct client training. Complete projects/ tasks within time and budget constraints.Document and mitigate technology deployment project issues and risks.
• Manage relationships with affiliate and capability tower leaders, technology partners and vendors, and ensure that service levels are met.