Cash Management & SWIFT Monitoring Analyst - Jobs in Montreal, Quebec, H3A 2A6

Job Description

Overview: TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. Our client is a company who is a provider of banking and financial services. The company operates through two divisions, Retail Banking and Services, and Corporate and Institutional BankingPosition: Cash Managementamp; SWIFT Monitoring AnalystLocation: Montr al QC H3A 2A6Duration: 12 Months Job Type: ContractWork Type: OnsiteShift: 8:00am to 5:00pmMAIN RESPONSIBILITIES:Ensure the functional monitoring of SUPERVISION MONETIQUE (Payment Card transactions monitoring for the client) and European Instant Payments:

• Follow working instructions for the monitoring tasks
• Use the monitoring tools required for the activities
• Based on the working instructions, detect alerts and advise the incident manager of the team in a timely manner for further analysis

Ensure the functional monitoring of SWIFT, Cash Management and banking services assets:

• Follow working instructions on the different activities
• Use the monitoring tools required for the activities
• Based on the working instructions, analyze abnormal trends in business activity, identify gaps in the process with the expected operations and report incidents to the level 2 teams.

Perform functional tasks to planned changes in collaboration with the IT teams:

• Participate and bring support to IT teams to validate in a functional way the planned changes on the infrastructure.

Perform weekend shifts in an autonomous way: effective monitoring and incident management, support on IT changes.Incident management: coordinate and monitor incidents:

• Identify, contact and coordinate key stakeholders to work on incidents and restore the service
• Monitor crisis calls in case of major incident
• Ensure the follow-up of the incidents to the different stakeholders and to the management.

Participate to monitoring projects and develop expertise on one of the business activity by having a role of SPOC for the CMCT Montr al Team towards the others CMCT teams around the world.Come onboard in the continuous improvement of operations

• Contribute to the deployment of new monitoring controls and instructions by closely working with Europe and Singapore teams.
• Proactively suggests improvements and new ways of working to the team to improve efficiency within the activities.
• Be part of the team: participate to daily meetings, share knowledge and feedbacks with your colleagues.

KEY SKILLS AND QUALIFICATIONS

• In addition of a combination of basic technical and functional skills, the candidate should demonstrate excellent communication and interpersonal skills.
• She/He/They must have a genuine willingness to handle and manage tasks with a high level of autonomy and alert and be able to take initiatives. The team is always available to help.

TRAINING AND OCCUPATIONAL EXPERIENCE

• 2 to 5 years #39; experience either in the fields of IT or Application Support, banking operations/client service or Client Management (call-center ), functional monitoring.
• A background on Cash Management and/or Swift would be considered as a strong asset
• University degree, preferably Bachelor in IT or Business Administration is a plus for the job.

TECHNICAL SKILLS

• Knowledge on ticketing tools (like JIRA, Service Now )
• Basic knowledge on Information Systems and Technical/Functional architecture
• Knowledge on financial messaging standards (SWIFT MT/MX ) is a plus.
• Knowledge of the European financial standards (SEPA, SCT, SDD, Instant Payments, Market Infrastructures)

Decisive:

• Knowing the organizational processes of the client(or at least the internal organization of a bank)
• Knowing the SWIFT and Cash Management Payment infrastructures on the market and at the client.
• Being able to manage functional and technical incidents based on standard processes
• Knowing about the corporate clients #39; channels (if possible from the client)
• Having a past experience in monitoring end-to-end financial flows

SOFT SKILLS

• Strong communication skills (writing and oral) in English and in French if possible
• Client focus: Ability to analyze and understand internal business users and to bring them support
• Analytical and information structuring skills
• Trouble shooting: be able to take initiatives and problem solving
• Stress resistance: responsiveness and capacity to prioritize your actions
• Rigorous and accuracy
• Ability to collaborate (strong team player)
• Languages: French recommended and fluent in English

TekWissen Group is an equal opportunity employer supporting workforce diversity.