Terminal Services Agent - Nanaimo Harbour - Jobs in Nanaimo region

Job Description

Overview TERMINAL SERVICES AGENT Nanaimo Harbour Casual You are enthusiastic, reliable, and customer focused. You calculate and process fares, and reservations. You assist customers with fare, schedule and procedural information; resolving and or referring to appropriate resources as required.You can multi-task and communicate effectively. You direct traffic during loading/unloading procedures; maintain terminal buildings and grounds; communicate with other shipboard and terminal staff to ensure the safe and efficient loading and discharge of vessel traffic; respond to passenger queries; inspect berths, ramps and docks; and complete required paperwork and record keeping, including accurate vehicle and passenger counts. You provide on the road traffic control and also direct traffic in and around the terminal during times of busy traffic. You have the confidence and ability to work individually. You take pride in your work, and are committed to following safe work procedures by inspecting and performing routine maintenance of terminal facilities and equipment, including minor painting and identifying and taking appropriate action to address repairs or deficiencies.You stay up-to-date on Corporate policies, and operational directives; and perform various administrative support tasks including updating files; communicating with other terminals and Corporate offices; completing inspection reports; answering the telephone and troubleshooting of routine computer problems.You will participate in safety drills, secure terminal at closing; identifying situations which may present a safety hazard on the vessel; conducting rounds of the terminals and reporting any security breaches or unusual activity.QUALIFICATIONS:Cash handling experience Valid BC Driver’s License Strong verbal and written communication skills May be required to lift up to 50 lbs as part of job function Ability to work well under pressureamp; coordinate multiple tasks concurrently Ability to do a variety of cleaning and landscaping duties; including using power equipmentJoin us! If this sounds like your next great career move, please apply online by December 26, 2023.quot;We connect communities and customers to the people and places important in their lives”At BC Ferries, our employees are our most important assets in delivering our commitment to customer safety, service and satisfaction. We offer a unique West Coast working environment with diverse challenges and opportunities. Whether your goal is to work behind the scenes, onboard our ships, or within our land based operations, you are a key contributor to the BC Ferries team.With 47 ports of call and around 500 sailings every day, BC Ferries is the largest independently-owned ferry company in the world. Dedicated to safety, excellence, innovation, and people, we are committed to continuously improving the west coast travel experience of our customers.BC Ferries supports employment equity and diversity in the workplace and we encourage applications from all qualified individuals including women, visible minorities, Indigenous Peoples, persons with disabilities, persons of diverse sexual orientation, gender identity or expression (LGBTQ2S+), and others who reflect our ever-changing workplace.We appreciate the interest of all applicants; however only those selected for an interview will be contacted.PI233894141