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Guest Services Attendant - Jobs in Nelson, BC

The Savoy Hotel
Job LocationNelson, BC
EducationNot Mentioned
SalaryNot Disclosed
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull Time

Job Description

The Savoy Hotel is a 12-room boutique accommodation offering located in Nelson, BC. Our beautiful hotel is equipped with a sauna, common area, and rooftop patio (including a hot tub)! It is located right in the heart of downtown Nelson on Baker Street.The Guest Services Attendant will provide exceptional guest services (front desk and housekeeping ) in accordance with the hotel’s core values, mission, standards, and policies.KEY RESPONSIBILITIES:

  • Providing front desk services to guests, including check-ins and check-outs.
  • Greeting guests upon arrival and making them feel welcome.
  • Clean guest rooms to hotel standards for guest arrival
  • Clean and maintain common areas of the hotel
  • Perform laundry duties
  • Stock and maintain housekeeping supply rooms
  • Ensure a high level of customer service at all times
  • Assist guests with requests and questions as necessary
  • Report any damages or repairs needed to management
  • Processing guest payments
  • Being a source of information to guests
  • Diffusing conflict or tense situations with guests
  • Be well-versed in the different room types, rates, and hotel amenities.
  • Up-sell hotel services when appropriate
  • Perform additional duties as needed to ensure optimum guest satisfaction.
Job Requirements/Qualifications:QUALIFICATIONS:
  • High school diploma, A diploma or degree in hospitality management, or working towards a related credential
  • 2+ years of customer service experience
  • Certificate or diploma in hospitality advantageous
  • Exceptional interpersonal skills
  • Excellent written and verbal communication
  • Good time management and organizational skills
  • Conflict resolution experience.
  • Patience and good listening skills.
  • Prior experience in the hotel/tourism industry. Work experience as a Hotel Front Desk Agent, Receptionist, Housekeeper or similar role is preferred, as is experienced with hotel reservations software.
  • Outgoing personality, positive attitude and dedication to providing a great customer experience.
  • Honesty and integrity with a passion for hospitality.
  • Computer skills, must learn WebRezPro for hotel reservations
  • Excellent communication, time management and organizational skills
  • Able to work both independently and as part of a team with strong interpersonal and problem-solving abilities.
Job Application Process:Please send your resume to manager@savoyhotel.caAs well, please send an introductory letter that describes your life experience, your specific individual skill levels, your current personal life situation and your aspirations. We thank all applicants for their interest, however only those under consideration will be contacted. The Savoy Hotel is committed to employment equity. We encourage all qualified applicants to apply.Quick Apply
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