Technical Support Rep - Call Center (Bilingual French Canadian & English) - Jobs in New Brunswick

Job Description

Our Bilingual Technical Support advisors provide customer service to resolve technology challenges through a series of troubleshooting activities and knowledge-based research in a virtual call center environment. Must reside in the New Brunswick or Ontario Province.What Your Virtual Work Environment Looks LikeA private workspace with locked door in your permanent residenceQuiet environment free of background noise and interruptionsA secure workspace free from cell phones/video devicesArrangements for dependent care and other obligationsWhat You’ll Love About UsCompensation $16.004% Vacation PayMore family, less trafficWhat You’ll Do Every Day You’ll interact with customers troubleshooting and resolving technology inquiries and challenges like these:Resolving username and password difficultiesTroubleshooting email issuesNavigating customers through various appsData sharingamp; synchronization troubleshootingVerifying proper hardware and software configuration and set upDiagnosing and resolving issues including: internet connectivity, email, application downloads, and moreWhat We’ll Love About YouExemplary attendance and punctualityEagerness to work a 2nd shift between the hours of 1pm-11pm EST, full-time schedule 38+ hour/weekYou want a long-term career with growthOpenness to feedback and willingness to improveSpeedy responses and ability to multitaskFamiliarity with iOS and/or MacOS, or comparable technologyAbility to go with the flowGreat communication skillsFluency in French Canadianamp; EnglishYou’re at your best when it matters mostWhat You’ll Need High School Diploma or GED18 years or olderMinimum 6 months of customer service, call center, or technical support experienceHigh speed internet serviceAbility to read, write, and speak fluently in French Canadianamp; EnglishWhy Kelly®As a worker today, it’s up to you to take charge of your career and look for opportunities to learn, grow and achieve your potential. Helping you find what’s next is what we’re all about. We know what’s going on in the evolving world of work—just ask the nearly 500,000 people we employ each year. Connecting with us means getting the support, guidance and opportunities needed to take your career where you may have never imagined.About Kelly®At Kelly, we’re always thinking about what’s next and advising job seekers on new ways of working to reach their full potential. In fact, we’re a leading advocate for temporary/non-traditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best and our employment opportunities span a wide variety of workstyles, skill levels and industries around the world.Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.