HelpDesk-SystemsAdmin - Jobs in New Glasgow, NS

Job Description

Position Summary: Our ideal candidate is an individual with either 3-5 years of experience in a tier one support roll, or 1-2 years in a systems administration or equivalent roll. We are looking for someone who is ready to make the jump into helpdesk / systems administration or looking for an opportunity to grow and expand their systems administration skillset. At DataGuide Technologies Inc. the Jr Systems Administrator role will be part of a team that is responsible for the implementation, support, maintenance and troubleshooting of all technical systems. While working on this small team you will find yourself wearing my different hats. Someone who can take pride and ownership in the solutions they implement and drive them from start to finish will thrive in this environment.Primary Responsibilities: Customer Care / Helpdesk:

• · Repair of computers, laptops, custom computer builds.

• · Ordering parts for repairs or sourcing solutions for new clients.

• · Helpdesk support of Windows 10 software, MacOS, installing and configuring third party applications.

• · Operating system patch management, mapping drives, configuring printers and scanners.

• · Proficient in all Office applications; especially Office 365

• · Mobile device support and a clear understanding of iOS and Android operating systems.

• · Will need to have excellent troubleshooting skills, and able to see an issue through to completion, with little support.

• · Preventative Maintenance

• · Managing ticketing system for support requests

• · On call, after hours and holiday support required.

• · Monitoring and Alerting

• · Security Assurance

• · Reporting

• · Become proficient in support tools for Managed Services clients, Datto Continuity, Remote management. Will train.

Network:

• · Clear understanding of internal networking; Routers, Switches, Firewalls, DHCP, DNS, Wi-Fi, PoE, IP management, VPN

• · Maintenance of LAN / WAN connectivity between sites and remote locations

• · Maintain LAN connectivity of all networked devices.

• · Firewall Management and configuration

• · Updates and Patches to firmware, software, drivers

• · Antivirus and Spam support

On-Site Service:

• · Main level of support will be done remotely, proactively, through automation

• · Hardware diagnostics and troubleshooting

• · In-building moves and changes

• · Transfer of data between devices (can be done remotely)

2 / 2Server:

• · Clear understanding of staging computers for deployment.

• · Hosted exchange management.

• · MS patches and security updates

• · Data Recovery

• · Domain, Active directory management & DNS Management

Required qualifications and experience: Technical:

• · A basic understanding of modern technologies and computer systems.
• A basic Knowledge of Windows 10 operating systems, MacOS, iOS, Office 365

• · A basic understanding of networking. ( Modem’s, Routers, Firewalls. ect..)

General:

• · Self-motivated and high attention to detail

• · Strong critical thinking and problem-solving skills

• · Good communication skills (written and verbal)

• · Vehicle and able to travel on site to support operations

• · Available after hours and weekends on a project basis, or on-call rotation.

Job Type: Full-timeSalary: $15.00-$21.00 per hourAdditional pay:

• Bonus pay

Benefits:

• Casual dress
• Extended health care
• Life insurance
• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday
• On call
• Weekend availability

Ability to commute/relocate:

• New Glasgow, NS: reliably commute or plan to relocate before starting work (preferred)

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