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Client Care Specialist - Jobs in Newmarket, ON

Job LocationNewmarket, ON
EducationNot Mentioned
SalaryNot Disclosed
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull Time

Job Description

We are seeking an experienced Client Service Specialist to join our team. VCA Canada is Canada’s largest network of companion animal hospitals, devoted to providing compassionate care for pets. Our team of over 2500 people operate specialty-referral, primary care, alternative therapy and emergency hospitals and are committed to providing superior patient care and client experience. At our core are our people – people with different strengths and interests that enrich our diversity, innovation and excellence. In support we provide career development and growth opportunities, continuing education, scholarships and awards. We are also passionate about giving back to the community through Paw It Forward, our national philanthropic program.We take our mission statement – your pet’s health is our top priority and excellent service is our goal – very seriously. With every opportunity, we aim to exceed each pet owner’s expectations.VCA Canada 404 Veterinary Emergency and Referral Hospital is hiring a Client Care Specialist. Previous emergency and client care experience is preferred. We’re looking for a personable yet highly professional “service extraordinaire” to join us in delivering our mission to our clients and their pets.If you are a current employee, you need to apply through our internal career site. Please log into Workday and click on the Career worklet on the landing page or search for Find Jobs. You can also copy the link below into a browser to apply through our internal career site:https://www.myworkday.com/vca/d/inst/1$9925/9925$15918.htmldThe 404 Veterinary Emergency and Referral Hospital is a specialty veterinary referral hospital with board-certified specialists in the disciplines of surgery, internal medicine, dermatology and anesthesia. Our commitment is to uphold the highest standards of patient care and to provide an exceptional client service experience.Why We Need YouAs the face of VCA, the Client Service Specialist sets the tone for the hospital as we build and maintain each customers trust and confidence in our abilities. The CSS is the pivot around which the hospital operates and is responsible for:

  • Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
  • Scheduling and confirming appointments.
  • Placing outbound calls for follow-ups.
  • Presenting and explaining fees, including processing payments.
  • Managing Medical records, charts, reports and correspondence.
  • Recommending, selecting, and obtaining products and services.
  • Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times—both inside and outside.
We offer competitive compensation and great benefits for eligible employees, including medical/dental, generous personal pet care discounts and more!Join Us!For more information on who we are, what we do, Paw It Forward and opportunities with VCA, please visit us online at https://vcacanada.com/404emergQuick Apply
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