Guest Experience Representative - Jobs in Newmarket, ON

Job Description

Why join usAre you looking to join an innovative, global real estate company who builds communities and connects people to exceptional places If so, we would love to tell you our story.At Oxford, our culture is truly one of a kind. Across business lines and around the world, we embrace the complex and tackle opportunities with speed and agility. We are ambitious and humble, forward looking and service-focused. We get stuff done, and have fun doing it! We take great pride in contributing to the communities where we live. We believe that what is good for the environment is good for business. Together we deliver exceptional experiences to our over 2 million daily customers.We are currently looking for highly motivated Guest Experience Representatives to join our team at Upper Canada Mall during our seasonal period. At Oxford, we have a commitment to customer service excellence and we strive to achieve this goal through every interaction, everyday. As a Guest Experience Representative, you are an ambassador for Upper Canada Mall and must ensure professionalism, pride, and passion each and everyday.Upper Canada Mall is open Monday-Saturday from 10AM-8PM and Sunday 11AM-7PM. Shifts can begin as early as 8AM and end as late as 10PM. These hours will vary based on special events and changes in operational hours. This is a part-time, contract opportunity until February 2022, with a possibility of extension depending on business needs.Flexible availability is required for this role. We require a minimum availability of 3 days per week (including weekends). When submitting an application for this role, kindly include an up-to-date resume with your weekly availability clearly highlighted.As a member of this team, you will be responsible for:Proactively seek opportunities to create memorable guest experiences by assisting guests and providing exceptional service.Maintain a thorough knowledge of the shopping centre’s services, amenities/facilities, stores, brands and promotional activities.Deliver all services offered at the Guest Experience locations – including selling the Upper Canada Gift Card PLUS.Assist guest by providing directions/information, answering questions, and performing other centre specific services as assigned.Stay relevant in fashion, maintain brand knowledge including price points, and gift suggestions to ease shopper’s path to purchase.Proactively listen to identify and deliver on customers needs.Communicate effectively with shoppers, retailers, centre management and all shopping centre personnel.Work closely with the Management Office and the Marketing Department to assist with marketing needsMaintain supply stock of promotional itemsTo succeed in this role, you:High School Education; post-secondary education preferred in a related field of study (i.e. Hospitality, Marketing/Communications, Real Estate/Property Management, etc.)Previous guest services or customer service experience (required)A positive attitude and a strong desire to provide excellent guest experiencesThe ability to effectively and politely communicate with shoppers, retailers, Centre Management, Service Providers, all shopping centre personnelThe ability to work in a fast-paced environment, multi-task and maintain a high level of professionalism at all timesStrong written and oral communication skillsConflict resolution/management skillsA friendly, approachable, proactive and solution focused attitudeComputer skills – including working knowledge of Microsoft Office Suite, Google Sheets and Social Media tools and servicesOrganization and time management skillsThe ability to adapt quickly to change in work requirements with the ability to can re-prioritize tasks as neededThe ability to engage in physical activities including but not limited to: prolonged standing, walking, lifting, pushing, pulling, and bendingOur story:Oxford Properties Group (“Oxford”) is a leading global real estate investor, asset manager and business builder. It builds, buys and grows defined real estate operating business with world-class management teams. Established in 1960, Oxford and its portfolio companies manage approximately C$70 billion of assets across four continents on behalf of their investment partners. Oxford’s owned portfolio encompasses office, logistics, retail, multifamily residential, life sciences and hotels; it spans more than 150 million square feet in global gateway cities and high-growth hubs. A thematic investor with a committed source of capital, Oxford invests in properties, portfolios, development sites, debt, securities and real estate businesses across the risk-reward spectrum. Together with its portfolio companies, Oxford is one of the world’s most active developers with over 100 projects currently underway globally across all major asset classes. Oxford is owned by OMERS, the Canadian defined benefit pension plan for Ontarios municipal employees.For more information on Oxford, visit www.oxfordproperties.comOMERS is committed to having a workforce that reflects the communities in which we live and work. We are an equal opportunity employer committed to a barrier-free recruitment and selection process. At OMERS inclusion and diversity means belonging. How we create a sense of belonging is through our employees and our vast network of Employee Resource Groups. Whether you are passionate about gender, pride, or visible minorities, we have groups that are focused on making a difference in all of our lives.Quick Apply

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