Scheduling Coordinator - Jobs in Newmarket, ON

Job Description

TITLE OF POSITION: SCHEDULING COORDINATORTITLE OF IMMEDIATE SUPERVISOR: NURSE CARE MANAGERSUMMARYThe scheduling coordinator performs clerical functions to ensure the efficient processing of referred clients to Qualicare Newmarket Family Home Care. She/he organizes and schedules referred clients and anticipates staffing requirements to effectively manage client volumes. The activities are conducted in accordance with the organizations policies and procedures; may be required to be on call after regular business hours as directed by the Nurse Care Coordinator.ESSENTIAL JOB FUNCTIONS/RESPONSIBILITIES:Responsibilities of the Scheduling Coordinator include, but are not limited to the following:Scheduling

• Responds to clients referrals within specific time frames as per the organizations policy;
• Effectively meets the needs of each client by scheduling the client with the caregiving services;
• Identifies team availability and ensures equitable distribution of client assignment while ensuring adequate coverage at all times.
• Assigns clients to the site within their geographical area to provide cost effective, time efficient service.
• Monitors referral trends and anticipates increases/decreases;

Documentation/Communication

• Responds to client/employee inquiries and/or problems immediately, as appropriate refers to the Care Manager/Supervisor for necessary follow-up and action;
• Ensures all relevant information is received either in verbal/written/electronic format.
• Inputs accurate data into the Qualicares software package;
• Assists with tracking and validating client related documentation;
• Uses technology to facilitate accurate and timely communication i.e. voice mail, email

On-Call Requirements

• Rotate on-call responsibilities with Care Manager, one week on-call every two weeks.
• Serves as a first point of contact for all employees and clients after hours
• Communicates and problem solves schedule change needs in a timely manner
• After-hours intake coordinator and scheduler; enter referrals into the system. Answer any urgent calls through Clarity or our answering service

Quality Management:

• Responds promptly to incident/complaint/compliment, documenting completely and relays information to Care Manager/Supervisor immediately;
• Integrates quality criteria and standards into daily work practice and participates through suggestions, actions, etc. in continuous quality improvements in all aspects of operations;
• Assesses client satisfaction using Qualicares established process

Community Relations:

• Is aware of community resources and ensures implementation of appropriate information.
• With the approval of the Care Manager, attends workshops and seminars to further own knowledge as well as establish business contacts.
• Promotes the services in the community

PROFESSIONAL DEVELOPMENT REQUIREMENTS

• Minimum Grade 12 education
• Minimum of two (2) years office experience preferably in the health care field.
• Keyboarding accuracy and knowledgeable in Windows environment.
• Bilingual (English/French) an asset.
• Work days include Holidays and Weekends

PHYSICAL AND MENTAL EFFORT

• Standing or sitting for long periods
• Visual/keyboarding effort to use computer
• Use telephone extensively

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