Hirejobs Canada
Register
Auckland Jobs
Canterbury Jobs
Northland Jobs
Otago Jobs
Southland Jobs
Tasman Jobs
Wellington Jobs
West Coast Jobs
Oil & Gas Jobs
Banking Jobs
Construction Jobs
Top Management Jobs
IT - Software Jobs
Medical Healthcare Jobs
Purchase / Logistics Jobs
Sales
Ajax Jobs
Designing Jobs
ASP .NET Jobs
Java Jobs
MySQL Jobs
Sap hr Jobs
Software Testing Jobs
Html Jobs
IT Jobs
Logistics Jobs
Customer Service Jobs
Airport Jobs
Banking Jobs
Driver Jobs
Part Time Jobs
Civil Engineering Jobs
Accountant Jobs
Safety Officer Jobs
Nursing Jobs
Civil Engineering Jobs
Hospitality Jobs
Part Time Jobs
Security Jobs
Finance Jobs
Marketing Jobs
Shipping Jobs
Real Estate Jobs
Telecom Jobs

Team Leader, Operations (3rd Party) - Jobs in Newmarket, ON

Bill Gosling Outsourcing
Job LocationNewmarket, ON
EducationNot Mentioned
SalaryNot Disclosed
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull Time

Job Description

Bill Gosling Outsourcing is committed to the career development of our people. If you are interested in joining a company with modern facilities and a team environment, click on the “Apply” button to get started!

  • Confidently and effectively deliver coaching and constructive feedback to employees to increase engagement and improve performance, including, as required, corrective action through disciplinary processes
  • Involvement and collaboration on new strategies and/or process improvements to better the team’s performance
  • Daily, weekly and monthly reports provided at both internal and external client levels
  • Flexible team player in respect to scheduling and willing to invest additional time in to the team when necessary; including coverage when required and support in team hours tracking/progression throughout each month
  • Assist team members to ensure service level agreements are adhered to and performance metrics met, including, but not limited to: taking escalated Supervisor calls, evaluating call recordings and QA call review, if applicable based on client requirements
  • Creating and/or facilitating team huddles, presentations and team contest to engage our team and/or clients
  • Ensure all employees are in line with Regulatory Compliance, Quality and CBT requirements
  • Assist and participate in the recruiting, training and onboarding of employees, when required
  • Champion company core values and other company programs to engage and motivate our employees
  • Other duties as assigned
EducationNorth America - Minimum High School Diploma or equivalent is requiredPhilippines – Minimum of 2 years post-secondary or equivalent is requiredCosta Rica – No Minimum requirementUnited Kingdom – No Minimum requirementExperiencePrevious experience in an Agent and/or Customer Service rolePrevious experience in a leadership or managerial experience would be an assetCertificates/Licenses:Must be able to be licensed with the appropriate collection/trace licenses for all applicable jurisdictions, if requiredQuick Apply
  • Terms & Conditions
  • New Privacy
  • Privacy Center
  • Accessibility
For Job Seekers
  • Browse Jobs
  • Advanced Job Search
  • Emplois Quebec
For Employers
  • Post a Job
Stay Connected

APPLY NOW

Team Leader, Operations (3rd Party) Related Jobs

© 2021 HireJobsCanada All Rights Reserved