Tenant Services Coordinator - Jobs in Newmarket, ON

Job Description

POSITION PURPOSE:Reporting to a Property Manager, is responsible for preparing annual lease renewal packages and calculating rent increases, adjustments and rent-geared-to-income; maintaining direct payment process for tenants; processing and maintaining rental records; and coordinating tenant placement activities, lease-up of vacant units and move in of tenants; processing requests from tenants and operations staff for maintenance repairs and services; responding to tenant and public inquiries and providing timely customer service; and providing administrative and clerical support to the Property Manager/Supervisor.MAJOR RESPONSIBILITIES

• Prepares lease renewal packages for tenants and ensures all eligibility documents required to calculate rent-geared-to-income are provided (e.g. employment income, social assistance benefits, pensions, etc.); follows up with tenants, employers and agencies, to clarify information and/or obtain further documents and information as required; refers suspected misrepresentation of income by tenants to the Property Manager/Supervisor.
• Calculates rent increases, decreases and adjustments for the assigned portfolio, obtains necessary approvals and inputs into systems.
• Initiates, maintains and balances direct payment process for tenants, ensures tenants complete the pre-approved forms and forwards to applicable financial institution.
• Coordinates unit turnover repairs with staff and contractors conforming to operational delivery standards; identifies and coordinates move in schedules with prospective tenants.
• Maintains and updates waitlists in accordance with the Housing Services Act (HSA) and the Regional Municipality of York.
• Co-ordinates tenant placement activities including but not limited to lease-up of vacant units, marketing vacant units, qualifying applicants and move-in of tenants in order to minimize rent loss and ensure an orderly turnover of unit within the timelines specified; prepares leasing package, arranges leasing appointments, maintains record of move-outs, move-ins and transfers to update tenant records.
• Responds to inquiries from tenants, contractors, suppliers, social agencies and the general public regarding overall property management policies, procedures, processes, and to explain rent-geared-to-income policies and rent calculations.
• Assists residents with completion of subsidy documents and responds to eligibility questions.
• Performs other duties as assigned, in accordance with Branch and Department objectives.

QUALIFICATIONS

• Successful completion of a Post-Secondary Diploma in Business Administration, Social Sciences or related field or approved equivalent combination of education and experience.
• Minimum three (3) years’ experience in a social services, social housing, or related field, including administrative and financial responsibilities.
• Satisfactory Police Criminal Background Check.
• Valid Class “G” drivers licence and reliable vehicle for use on corporate business.
• Ability to complete mandatory annual training.
• Knowledge of basic accounting principles and practices to process accounts payable and balance rental payments.
• Mathematical and analytical skills to review and assess documentation and calculate rents.
• Good knowledge of legislation, policies and procedures governing the management and administration of social housing.
• Knowledge and demonstrated ability in corporate core competencies including customer focus, communication, collaboration and personal ownership.

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