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Guest Service Agent - Jobs in Niagara Falls, ON

Vittoria Hotel & Suites
Job LocationNiagara Falls, ON
EducationNot Mentioned
SalaryNot Disclosed
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull Time

Job Description

  • Greet guests with a welcoming smile and friendly demeanor
  • Perform all guest check-in and check-out procedures
  • Obtain or confirm guest information, assign rooms, activate and distribute keys, etc.
  • Collect payment for room charges and other fees
  • Answer phones and direct calls to appropriate personnel
  • Check and send emails
  • Make and confirm reservations
  • Maintain a clean and tidy work space at all times
  • Inform guests of hotel amenities and offerings
  • Be informed and up-to-date on all types of room accommodation and availability
  • Communicate with housekeeping and maintenance staff as necessary
  • Provide local information on restaurants, special sites, activities, etc.
  • Resolve customer complaints and problems calmly and effectively
  • Notify management of any serious issues that you cannot resolve
  • Take and deliver messages for guests
  • Store luggage and valuables as needed
  • Maintain a friendly, personable disposition
  • Perform various clerical tasks as needed (sorting mail, paper filing, etc.)
Job Types: Full-time, Part-timeSalary: $16.00 per hourSchedule:
  • 8 hour shift
  • Holidays
  • Monday to Friday
  • Weekend availability
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