Intensive Case Manager (Zero Hour, Casual) - Jobs in Niagara, ON

Job Description

DivisionHousing / Hostels / HomelessnessImportant Notices & AmendmentsBridge housing is a service that supports an intensive shorter-term accommodation, that fills the gap between staying in a shelter or staying outdoors. When the individual can secure safe and appropriate housing connections are made to address the specific service and support needs of the individual.Important Notices & AmendmentsAs an employer of choice, Niagara Region offers competitive salaries and benefits, a defined benefit pension plan, a corporate wellness centre, access to the Employee and Family Assistance Program (EFAP), mentorship and training programs, employee recognition programs, and more. In addition, the Region recognizes the value of having flexible work arrangements to support better work-life balance for our employees.Temporary DurationApproximate Duration: 24 monthsPlease note: These positions will be located and will report to the Bridge Housing location in Niagara FallsShift Schedule: will be scheduled days, afternoons, nights, weekends and holidays in a 24/7/365 environment - with 12 hours shiftsAbout UsServing a diverse urban and rural population of more than 475,000, Niagara Region is focused on building a strong and prosperous Niagara. Working collaboratively with 12 local area municipalities and numerous community partners, the Region delivers a range of high quality programs and services to support and advance the well-being of individuals, families and communities within its boundaries. Nestled between the great lakes of Erie and Ontario, the Niagara peninsula features some of Canada’s most fertile agricultural land, the majesty of Niagara Falls and communities that are rich in both history and recreational and cultural opportunities. Niagara boasts dynamic modern cities, Canada’s most developed wine industry, a temperate climate, extraordinary theatre, and some of Ontario’s most breathtaking countryside. An international destination with easy access to its binational U.S. neighbour New York State, Niagara attracts over 14 million visitors annually, as well as a steady stream of new residents and businesses.Please note that the Niagara Region requires that all newly hired employees are to be fully vaccinated against COVID-19 as a condition of being hired and provide proof of full vaccination, or provide proof of a bona fide medical or Human Rights Code exemption on a form issued from and approved by Niagara Region.Job DescriptionJOB SUMMARYReporting to the Supervisor, Homelessness Services, this position provides intensive case management services to individuals who are experiencing chronic homelessness and may be living with severe and chronic mental illnesses, addictions issues, and/or in recovery. Intensive Case Managers provide facilitation and support from a trauma-informed approach, ensuring hospitality, dignity, and respect during their stay at the Bridge Housing Program. The worker will collaborate with staff from the homelessness sector to assist individuals with moving through the Bridge Housing Program and into permanent housing through a progressive engagement approach. This will identify the needs of clients and assist them with referrals to appropriate services, to provide active listening and crisis intervention when needed. The Intensive Case Manager will assist individuals to meet their basic needs and provide linkage to formal supports and services; services will be provided 24 hours daily.QUALIFICATIONSEDUCATION

• College Diploma or a University Degree in social services, social work, or a related discipline
• Current certification in First Aid/CPR
• Nonviolent Crisis Intervention training or willingness to be certified
• Naloxone training or willingness to be certified
• Understanding and Managing Aggressive Behaviour (UMAB) training an asset

KNOWLEDGE/EXPERIENCE

• Minimum 2 years experience working with the homeless population
• Knowledge and utilization of client-centred, trauma-informed approaches
• Knowledge of harm reduction practices
• Experience working with people who are chronically homeless
• Knowledge and experience in addictions, mental health, concurrent disorders, trauma, poverty, and gender-based violence are an asset
• Experience providing person-centered, trauma-informed, anti-racist anti-oppressive informed services and supports to individuals with diverse experiences and identities
• An understanding of Housing First principles
• An understanding of/or demonstrated practice of crisis intervention
• Knowledge and understanding of local community resources an asset

SKILLS

• Written communication and computer skills sufficient to perform documentation and related administrative duties
• Verbal and interpersonal communication skills sufficient to relate to patients, families, and other healthcare professionals in a calm and professional manner
• Strong advocacy, problem solving, de-escalation, mediation and negotiation skills
• Demonstrated teamwork, problem solving, and leadership skills sufficient to deal with crisis situations.
• Ability to handle confidential information with diplomacy and discretion.
• Ability to work under pressure and in crisis situations
• Skills in counseling, addictions, housing, community outreach, concurrent disorders, and general aspects of physical health are an asset.
• Demonstrated ability to form relationships based on trust and empowerment.
• Working knowledge of Homeless Individuals and Families Information System (HIFIS) an asset.

SPECIAL CONDITIONS

• The Bridge Housing Program operates 24 hours per day, 7 days per week, 365 days per year.
• Work is performed independently within established work procedures, departmental procedures, and safety procedures, as well as within regional policies and procedures.
• In accordance with the Corporate Criminal Record Check Policy, the position requires the incumbent to undergo a Vulnerable Sector Records Check.
• Ability to work flexible hours including days, evenings, nights, weekends, and holidays.
• Demonstrated experience working with individuals with severe mental illness and capable of maintaining objectivity in order to perform consistently with the philosophy and objectives of the Bridge Housing Program.

Closing StatementUncover the wonder of the Niagara Region and join a team dedicated to meeting tomorrow’s challenges TODAY!Let us know why you would be an excellent team member by submitting your online application.We thank all candidates for their interest however, only those candidates selected for an interview will be contacted.If you require an accommodation for the application process in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, the alternate formats for contacting us are as follows:

• Email: myhr@niagararegion.ca
• Phone: 905-980-6000 ext. 3252 or 1-800-263-7215
• Bell Relay: 1-800-855-0511
• In-person: Sir Isaac Brock Way, Thorold, ON L2V 4T7 – Human Resources Department

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