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Job Location | Nova Scotia |
Education | Not Mentioned |
Salary | Not Disclosed |
Industry | Not Mentioned |
Functional Area | Not Mentioned |
Job Type | Full Time |
Support Center Supervisor (Remote) ( NS / NB / PEI )Position Description: The Support Center Supervisor (Team Leader) provides oversight of the day-to-day responsibilities of a team of Support Center Analysts (Technicians). A Support Center Supervisor will act as a subject matter expert for one or more assigned clients, while supporting Analysts when needed with the ultimate goals of fostering professional growth, maintaining/improving client relations, and driving constant improvement. The Support Center Supervisor must also possess strong written and verbal communication skills, the ability to not only create and interpret reports from available data; and present these reports to the client and internal stakeholders. Above all, to be successful in this role, the Support Center Supervisor must display natural leadership characteristics, motivate others, coach and develop a team of Analysts to consistently improve and exceed performance objectives.Essential Duties/Responsibilities: