Aesthetic Lead Administrator - Jobs in Oakville, ON

Job Description

Job Title: Aesthetic Lead AdministratorLocation: Oakville, ONGraceMed is a fast-growing organization that offers a wide range of plastic and cosmetic surgeries, aesthetic procedures, and medical-grade skincare. We are a caring organization with world-class medical professionals, that incorporates state-of-the-art technology with industry-leading procedures to provide best-in-class care for patients. With our high-quality service delivery model, our mission is to provide the very best advice and treatments tailored for each patient’s individualized needs.Come join this close-knit team and help shape the future of a young, growing company. We are looking for people who are passionate about building and who thrive on the rush of taking initiative as we drive toward our North American expansion goals. GraceMed recognizes that having a great team is the key to success, so we attract and retain the right people with employee experience that focuses on building trust, embracing change, and achieving our goals together.As we rapidly grow our team and locations, GraceMed is looking for an experienced, customer-service oriented Aesthetic Lead Administrator to join our team. Our preferred candidate would be someone who has worked within the medical field. We are looking for a professional individual with a focus on patent care and customer service.Key Responsibilities:

• Demonstrate luxury service and next-level patient care
• Welcoming the patients in person and on the phone in a friendly and warm manner
• Registering patients as they arrive and taking temperature checks, conducting COVID-19 screening
• Answering incoming phone calls regarding treatments offered, appointment times, consultation/cancellation fees
• Conducting mini phone consultation with patients - Educating patients on service, procedures and products offered

• Scheduling appointments for consultations and procedures - Provide pre and post procedure instructions via email
• Registering patients and entering data in computer system including contact information
• Making appointment reminder calls and managing appointment reminder system
• Preparing, maintaining, and updating patient files/charts
• Preparing patient bills and process payments through EMR and POS system

• Performing billing transactions through Medical EMR system
• Inventory management (ordering, regular counting)
• Maintaining cleanliness of reception area
• Assist with scheduling referrals and preparing paper charts when required
• Assist with Social Media posts/Before & After photos/Consents

• Other responsibilities as needed

Skills & Qualifications:

• Previous luxury customer focused role and/or cosmetic clinic experience
• Experience with laser hair removal, IPL’s and microneedling
• Working knowledge of medical aesthetics / cosmetic injectables

• Strong organizational and time management skills,
• Sales experience in a relatable industry
• Self-starter, with a proven track record of high performance
• Outstanding communication skills and excellent phone demeanor
• Extremely high proficiency in technology and software programs and the ability to learn new programs quickly
• Excellent written and verbal communication skills

• Ability to handle confidential information
• Engaging personality and optimistic outlook
• Ability to multitask seamlessly
• Reliable, dependable
• Ability to maintain calm demeanor during high-volume days

• Familiarity with EMR a plus
• Experience with Zo skincare and Vivier an asset

Employee Benefits:

• Competitive salary
• Employee benefits plan (External and Internal)

• Staff discount on medical-grade skin care and aesthetic services
• Warm and personable team-based atmosphere

GraceMed is an equal opportunity employer and is committed to a diverse and inclusive workforce. Accommodations are available upon request for candidates with disabilities taking part in all aspects of the selection process.Quick Apply

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