Client Service and Scheduling Coordinator - Jobs in Oakville, ON

Job Description

About Nucleus:Nucleus is an innovative and learning organization, focused on providing exceptional, culturally sensitive care to residents in the Mississauga Halton community to enable frail seniors and adults with physical disabilities to live their best life independently, at home. Our highly committed staff embody our IC2ARE values of Innovation, Compassion, Collaboration, Accountability, Respect, and Excellence in the delivery of personalized care, where every person’s experience is exceptional every time. We are committed to creating a safe environment where you feel heard, valued for the work you do, able to grow and learn and make a difference to every person you touch.Position:Want to make a difference in the home and community care sector Nucleus is changing and we want you to be a part of it. We’re creating an environment where employees feel valued, empowered and are able to utilize their skills and expertise to make a positive difference every day. Our culturally-diverse team is comprised of dedicated individuals who focus on excellence, compassion, and teamwork. Join us!Nucleus Independent Living provides person-centered services to support frail seniors and adults with physical disabilities living at home in the community. Known for our innovation and service philosophy, our employees bring our values to life through a passion for quality service delivery.Reporting to the Manager, the Client Service, and Scheduling Coordinator has overall accountability for the daily coordination and monitoring of client services activities including service planning, scheduling, dispatching, and data entry required to accurately develop and maintain client and staff schedules that meet the client and program needs in an efficient and optimal manner in alignment with Collective Agreements and relevant employment legislation. The Client Service and Scheduling Coordinator prepares payroll reconciliation and acts as the first point of contact and support to resolve unexpected events.The Client Service and Scheduling Coordinator is accountable to:

• Develops and manages positive and respectful relationships with clients on behalf of the organization.
• Negotiates and manages client issues or concerns with scheduled visits.
• Develops and maintains a schedule in compliance with Collective Agreements and relevant employment legislation to meet client service needs and to ensure all shifts are covered. Determines need for staff replacement/redeployment.
• Analyzes and monitors client schedules for areas of efficiencies and for adjustments to meet hours of service target per day.
• Continuously monitors for quality and makes recommendations for implementing improvements to the Manager.
• Manages and approves staff scheduling requests in collaboration with the Care Team Lead, including availability, shift exchanges, and shift cancellations, such as sick calls.
• Reviews vacation and other Leave of Absence requests and communicates recommendations to the Care Team Lead for review and approval.
• Ensures the schedule is posted as per the collective agreement and is as complete as possible.
• Prepares and ensures accuracy of bi-weekly payroll and agency service provider invoices and submits to manager for approval. Resolves any discrepancies.
• Ensure employee or client documentation is complete and maintained in a timely manner.
• Responds to and immediately manages employee accidents and ensures compliance with Nucleus policy to ensure staff safety. Communicates/escalates to the Care team Lead and/or Manager.
• Responds to critical incidents in a timely manner and escalates to Care Team Lead.
• Identifies and mitigates risks in client service.
• Protects the privacy and confidentiality of all privileged information and activities according to the policies of Nucleus and PHIPA.

Key skills and experience we are looking for:

• Post-Secondary school degree or diploma in Social Service, Gerontology, Business or Medical Administration and/or equivalent education/experience combined. Ability to work collaboratively with others to meet goals, objectives, and outcomes.
• Previous experience scheduling according to Collective Agreements and relevant employment legislation is a significant asset.
• Excellent organizational, interpersonal, and communication skills, problem-solving, and decision-making ability.
• Excellent customer service skills and a passion for delivering exceptional service to vulnerable populations.
• Experience or working knowledge of community work with the senior population or Adults with Physical disabilities is considered an asset.
• Ability to work independently, under time pressure, and successfully manage multiple tasks simultaneously. Demonstrated initiative, teamwork, and the ability to prioritize tasks and be flexible to accommodate changing demands.
• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint) and demonstrated ability to learn and effectively utilize computer applications. Knowledge and experience with AlayaCare an asset.
• Ability to demonstrate sound judgment.

Status: Full-time; permanent; non-UnionSchedule: Flexibility is required to work a variety of shifts, including evenings; weekends, and holidaysRemuneration: $53,000 – 58,000 per annum, plus group benefits and pension planLocation: 2030 Bristol Circle, Oakville (at Winston Churchill)Nucleus values diversity in the workplace because it allows us to better understand and meet the needs of our clients and the communities we serve. It helps us foster greater creativity, breadth of experience, and personal growth among our staff, and its essential to our success as an organization.We want to ensure every job applicant is treated fairly and with respect regarding race, national or ethnic origin, color, religion, age, gender, sexual orientation, marital status, family status, and disability. Accommodations are available upon request. All qualified persons are encouraged to apply.We thank all applicants, however only those selected for an interview will be contacted.mxyDTR5XwXQuick Apply

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