IT Support Technician - Jobs in Oakville, ON

Job Description

IT Support TechnicianStage2Data is an established and proudly Canadian cloud solution provider. We’ve been in business since 1998 but still have that dynamic start up feel. Our clients appreciate our DRaaS as a Hosted service that protects their key servers and data. Clients can choose 100% Capex, Opex or a Hybrid to outsource their data storage needs with confidence and cost efficiency. Business is dynamic and we work with our clients to provide them with the service they need so they can focus on what they do best. Learn more about us atwww.stage2data.com.We are growing and need someone just like you to provide IT Support Technician. Every day brings new opportunities to learn, problem solve and make a positive impact for our clients. Working here is serious business but it’s also about having fun and teamwork. Our Head Office is in Oakville and for now you’ll be mostly working from home. Regular team meetings at the office will help you get to know the amazing team you belong to.What you’ll do: - Respond to requests for technical assistance via phone & electronically- Diagnose and resolve technical issues- Research questions using available information resources- Advise users on appropriate actions- Follow standard help desk procedures- Log all help desk interactions (if not logged directly by customer)- Redirect problems to appropriate resources if needed.- Identify and escalate situations requiring urgent attention- Track and route problems and requests and document resolutions- Prioritize goals and tasks, take ownership and complete on time- Stay current with system information, changes and updates- Troubleshoot basic networking and connectivity issues- Install and support company offerings/solutions- Participate in 24/7 on-call support rotationHow you’ll help our clients feel: - Relieved when you solve the problem- Respected, valued and not talked down to- Confident that you did it right the first time- Happy they are dealing with you and Stage2DataWhat You Need for this Position: - Empathy to provide amazing customer service. A chirpy one sentence reply Never! You know you have to build and maintain the client relationship AND solve the problem!- A good attitude: Assume the best, never the worst. Focus on what is possible, not the other way around.- A logical and methodical approach to problem solving and problem analysis- Good Virtual environment troubleshooting skills- Good Network troubleshooting skills- Solid understanding of DR and various DR solutions- Curiosity with the ability to quickly get up to speed and master new applications and software- The ability to explain technical concepts clearly and accurately in non-technical ways- Excellent written communication skills to keep meticulous documentation- Creativity, flexibility, professionalism, and a can do attitude- Comfortable working under deadlines- Ability to troubleshoot and resolve technical problems for users.- Must be able to independently resolve widely varying problems using current job knowledge, research, and external resources.- Highly motivated and strong interpersonal skills as you will interface with all levels of staff.- A willingness to help out in various areas and contribute to the success and growth of your teamYour qualifications- Bachelors Degree, IT qualification or equivalent experience- Certifications: ITIL, A+, Microsoft Certified Professional (MCP), vMWare Certification is an asset- Microsoft related product knowledge- Basic Linux, Firewalls, Networking knowledge- Good knowledge of vMWare and vCloud DirectorWhat we provide: - A competitive salary- Excellent group benefits- regular team meetings and lunches- professional management that really care for both you and the client- great tools to work with- continual professional development and- amazing technology that our clients rely onStage2Data has an accommodation process in place and provides accommodations for employees with disabilities.Interested We hope so. Send us your resume so we can start the conversation.Application deadline: 2021-11-15Expected start date: 2021-11-15Job Types: Full-time, PermanentSalary: $45,000.00-$60,000.00 per yearBenefits:

• Casual dress
• Company events
• Dental care
• Extended health care
• Life insurance
• On-site parking
• Vision care
• Work from home

Schedule:

• 8 hour shift
• Monday to Friday
• On call
• Weekend availability

COVID-19 considerations:We are following all COVID-19 precautions. Youll be using the same daily screening app we offer to our clients.Experience:

• IT Support: 1 year (preferred)

Work remotely:

• Temporarily due to COVID-19

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