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| Job Location | Oakville, ON |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Full Time |
This position is a learning and development role within the Keystone Technical Support Center (KTSC). The primary function of the role will be working with our Information Technology Service Management (Ticketing System), to classify and assign tickets. During the day as our clients open cases with our helpdesk you will review the requests, classify them based on ITIL and raise support tickets to be assigned to engineers. In this role you will learn about the ITIL methodology, the backend processes to running a helpdesk dispatch, classifying and assigning tickets and learning first level triage. The Managed Services Case Analyst will also learn how real time customer support works in a fast pasted, mission critical environment as well as experience in our Network Operations Centre (NOC). This is a great position as an introduction into the IT field.Were looking for people who: