Medical Receptionist/ Booking Agent - Jobs in Oakville, ON

Job Description

Job Title Patient Coordinator RepresentativePurpose of the Position

• Patient appointment booking and patient relations

• Managing the schedule of multiple clinic locations

Working Relationship / Guidance

• Works collaboratively with administration, clinical staff and physicians;

• Is accountable to and works under direct supervision of the Manager;

• Acts in accordance with the behavioural standards and policies of Provis-Rudd Clinics.

Physical Requirements of the Position

• Physical Skills: Keyboard skills, Computer literacy and proficiency

• Multi-tasking- navigating through software while using the phone. Using multiple softwares and platforms in unison.

• Physical Demands: Extended periods of sitting in a restricted position. Ability to wear head phone while efficiently typing with two hands at the same time. Efficiently using computer and telephone equipment.

• Mental Demands: Concentration while inputting phone numbers and dealing with enquiries. Extremely challenging when busy and working alone. Ability to function well under stress;

• Emotional Demands: Dealing with emergency calls and distressed relatives.

Education, Qualifications, Knowledge and Skills

• High School Diploma with at least one year experience in medical reception and medical records;

• Customer service experience preferred

• Previous hospital or medical clinic experience desirable;

• Above average telephone manner and skills;

• Strong written communication skills and excellent command of the English language;

• Computer skills at the intermediate level;

• Good organization and prioritizing skills, attention to detail;

• Caring and compassionate manner;

• Flexibility.

TASKS and RESPONSIBILITIES1. Contact Centre

• Receiving phone calls from patients and advising patients about preparation for procedures;
• Placing telephone calls to book appointments;
• Receiving calls to change/cancel appointments;
• Placing confirmation telephone calls;
• Receiving and relaying of messages for nurses and physicians; f) Computer scheduling (Healthscreen or Telus) to book patients for endoscopy procedures for various clinic locations and physician schedules;
• Setting up of new patients and physicians in Healthscreen or Telus and updating existing electronic charts;
• Advising billing department of appointment cancellations and ensuring appropriate billing;
• Preparing and sending patient information packages.

2. Administrative / Clerical(may apply to some positions in the contact centre)

• Receiving fax referrals and entering them in Healthscreen or Telus; b) Maintaining referral statistics;
• Downloading, completing and sending of endoscopy reports;
• Ordering of office supplies and other clerical functions as required.

3. Interpersonal

• Maintains open, positive communication with colleagues, supervisors and physicians;
• Communicates with referring physicians, patients and their families/care givers; c) Maintains professionalism and confidentiality of patient, personnel and corporate information

Job Type: Full-timeSalary: From $16.00 per hourBenefits:

• Casual dress
• Company events
• On-site parking

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Oakville, ON: reliably commute or plan to relocate before starting work (required)

Experience:

• Medical reception: 1 year (preferred)
• Customer service: 1 year (preferred)

Language:

• English (required)
• French (preferred)

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