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Quality Assurance Specialist (Insurance) - Jobs in Oakville, ON

Travelers
Job LocationOakville, ON
EducationNot Mentioned
SalaryNot Disclosed
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull Time

Job Description

Company InformationSolid reputation, passionate people and endless opportunities. That’s Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers – and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference.Target Openings1Job Description SummaryParticipates and/or leads audits and conduct quality reviews for Business Centre Operations and Field Operations. Reviews compliance with company business functions by understanding Operations processes, systems, and general workflow while developing and applying attributes and Review Guidelines to measure the accuracy of these functions.Primary Job Duties & Responsibilities

  • Assist in developing audit plans, programs and specific tests to evaluate control areas to Business Centre Operations and Field Operations.
  • Application and Management of Audit program to Operations.
  • Attend, participate, and/or lead team of on-site and/or remote auditors (pull lists, attribute application, etc.).
  • Apply audit standards and follow directions on properly applying `yes/no¿ questions to determine accuracy.
  • Investigate, develop and apply changes to Operations to the audit documents.
  • Participate when called upon for Corporate Audits, Market Conduct Exams.
Minimum Qualifications
  • BA/BS required.
  • 3 years of experience in an Insurance related field.
Education, Work Experience, & Knowledge
  • Willingness to travel when needed (<10% of the time)
  • Basic understanding of risk assessment, operations, workflow, workforce management and basic insurance industry operational practices.
  • Preference for Operational Insurance experience.
Job Specific Technical Skills & Competencies
  • Technical Competence:
  • Firm understanding of Operations and the systems and workflows in which the business is processed.
  • Knowledge of multiple business areas or products and supporting systems.
  • Excellent customer service skill
  • Able to handle multiple priorities effectively.
  • Solid teamwork skills
  • Ability to identify, analyze and solve problems within the business context.
  • Leadership Skills:
  • Plan ahead and organize tasks, manage time well, and be cost conscious
  • Be receptive to feedback and embrace continuous improvement
  • Provide both constructive positive and challenging feedback as situations dictate.
  • Professional Presence:
  • Demonstrate integrity and ethics.
  • Display professional image.
  • Use diplomacy in all interactions.
  • Produce high quality work.
  • Take ownership of work.
  • Demonstrates support for innovation and for organizational changes needed to improve the organizations effectiveness.
  • Communication:
  • Superior verbal and written communication skills.
  • Clearly expresses ideas orally and in writing.
  • Uses appropriate writing style consistent with organizational guidelines and norms.
  • Provide feedback in clear, concise and professional manner.
Equal Employment Opportunity StatementTravelers is an equal opportunity employer. We are committed to providing accommodation to persons with disabilities. If you require accommodation during the recruitment or interview process we will work with you to accommodate your needs.If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you.Quick Apply
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