Sales Specialist/ Manager on Duty - Jobs in Oakville, ON

Job Description

Job Overview: This specialized sales function ensures excellent service is provided to the customer, either over the telephone or in person, by effectively using selling skills, product and construction knowledge to provide personalized services to the customer and complete the sale to the customers satisfaction. The Sales Specialist provides guidance and mentoring to the rest of the team for improving customer experience and sales through increased product knowledge and pro-active customer engagement.Responsibilities include, but are not limited to:

• Assists customers with their information/product requirements in the store or over the telephone. Through effective enquiry and listening techniques, identifies and qualifies the size and scope of the customer’s project and needs including install options.
• Provides appropriate information on suggested products and alternatives explaining features and benefits and providing application advice as required. Suggests add-ons to complete the sale.
• Process the sale as per policy, including explaining cash or financing options for the customer, locates product on the computer, verifies product and install contractor availability and coordinates delivery and install dates.
• Maintains assigned sections. Ensures area is well stocked and merchandised with current product levels and information signage. Monitors inventory levels, performs inventory counts, and highlights inventory concerns. Makes recommendations to resolve stock outs and/or move excess stock through the system.
• Prepares special orders, obtains the required information and specifications from customer, contacts Special Order Purchaser to establish and confirm price and available delivery date. Applies the appropriate mark-up and informs customer of the amount required for deposit.
• Keeps current on flyer and promotional events. Provides information and locates promotional products for customers as required.
• Resolves customer complaints and objections including investigating, interpreting policy, and taking the appropriate action to ensure customer satisfaction, refers difficult situations to the Supervisor.
• Works with Customer Service staff to inspect customer returns and provide assistance on applying policy guidelines and completing the appropriate paperwork.
• Manager on Duty responsibilities including directing store operations in the Manager’s absence; opening or closing the store, closing down computer systems

Qualifications:

• Position requires effective selling skills, and a commitment to providing excellent customer service.
• Position requires good communication and interpersonal skills to be able to assess customer requirements and make recommendations.
• Positive attitude and proven ability to lead the team in a culture of sales and service.
• Provide exceptional customer service by inspiring and motivating others through their commitment and personal example
• Leadership capabilities. Proven ability and commitment to managing the performance of others; able to motivate, train, and coach others to a higher level of success and accountability.
• Flexible availability based on store needs (includes days, evenings and weekends).
• Position requires ability to work with others in a team oriented environment.
• Previous supervisory experience will be a strong asset.

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