Store Manager, Oakville - Women's Luxury Fashion Apparel - NEW store - Jobs in Oakville, ON

Job Description

This independent heritage Toronto-based retailer sources and curates exceptional quality apparel from all over the world. They continually provide their clients with style inspiration and highly personalized service. Both in-store and online, they strive to continuously improve what they provide to their customers, to give them access to the best customer experience they have to offer in service, product, quality, and value.They seek a front-line Store Manager who can drive sales, lead teams and create memorable shopping experiences. This is a great opportunity for a confident sales leader who can manage daily operations such as inventory tracking and the ability to provide strategic support to the brand’s journey through integrating essential transformations in the store. The candidate should possess strong leadership skills, robust experience in luxury womens swear retail, and be able to assign duties to relevant employees in order to maintain the function of the store.DESCRIPTIONSales and Service

• Serve and develop personal and store portfolio of high-net-worth customers
• In collaboration with management, take ownership of planning, setting, and achieving store, personal, and store-staff sales targets
• Develop and provide regular Key Performance Indicator reports for Sales, Service, Business, and People
• Oversee, track and provide management performance reporting, insights, and recommendations for store
• Maintain store appearance, merchandising standards and store environment
• Liaise with cross-functional team to organize sales promotions and in-store events
• Supporting business strategic journey by integrating essential changes to store process, staff, and environment
• Deal with queries, complaints, and feedback from customers and provide required reporting to Back Office to improve customer service processes
• Maintain awareness of current market trends, competitive benchmarking, and customer feedback to provide relevant input to buying and management team.
• Maintain and control budgets and costs

People Management

• Administer employee lifecycle for store staff: associates, stylists, assistant managers, store support team, and seamstresses/tailors, from recruitment, onboarding to offboarding
• Coach, performance manage, and talent develop the in-store team on clienteling, sales techniques, and best practices to achieve store key performance indicator targets and align with customer service model
• Manage weekly scheduling for the team, ensuring there is sufficient coverage to provide optimal customer service
• Conduct monthly team meetings to ensure the team is on track with targeted performance and updated on business initiatives.
• Take ownership of performance and talent development plans for team members, undertaking regular coaching and reviews to determine progress and recommended actions

REQUIREMENTS

• Highly experienced store manager (3-5 years) from a luxury womenswear retail environment
• Strong customer service, retail store operations, and inventory management experience
• Demonstrable talent development, performance management, and leadership skills
• Clienteling and luxury sales techniques and skills
• Strong detail-orientated, structured problem solving, organization, and communication skills
• Event Management skills and experience
• Financial planning and budgeting experience
• Experience with competency, key performance indicators, and dashboard reporting
• Digital literacy, particularly with Microsoft: Word, PowerPoint, Excel, and SharePoint

Contact Miriam Ronen at 416.410.5316 x4 or submit your resume in confidence below.CANEASTJob Types: Full-time, PermanentSalary: $80,000.00-$90,000.00 per yearSchedule:

• 8 hour shift

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