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Technical Service Specialist - Jobs in Oakville, ON

Natus Medical Incorporated
Job LocationOakville, ON
EducationNot Mentioned
SalaryNot Disclosed
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull Time

Job Description

About Natus:Founded in 1989, Natus Medical Incorporated is a leading manufacturer of medical devices and software and a service provider for the Newborn Care, Neurology, Sleep, Hearing and Balance markets. Natus products are used in hospitals, clinics and laboratories worldwide. Our mission is to improve outcomes and patient care in target markets through innovative screening, diagnostic and treatment solutions.Shift: between the hours of 10:00PM and 6:30AM EST Monday – FridaySummary: Ensure all Natus customer and employee needs are met by providing worldwide technical service support for Natus products.ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Answer support phone calls in professional, courteous manner
  • Logs all correspondence with customers in order to maintain proper records
  • Provides software and hardware support for our customers via telephone or onsite to ensure prompt resolution of customer issues
  • Monitors and maintains open Siebel issues to preserve positive customer relationships
  • Provides WebEx support as required
  • Replies and responds to customer support e-mails in a prompt, professional manner
  • Works closely to resolve issues at problem accounts and communicate status to the Supervisor of Technical Support
  • Provides RMA and quote processing
  • Communicates customer feedback to the product development group
  • Works closely with sales, hardware, and CSR group to ensure customers needs are met
  • Informs engineering group of potential software defects and enhancement requests using IssueView
  • Stay up-to-date and follow all Quality System procedures related to this job, which can affect the quality of products or services provided to our customers.
Education and/or Experience:
  • Bachelors degree (B.A.) from four-year college or university.
  • Two to four years related experience and/or training; or equivalent combination of education and experience.
  • A+ certified preferred but not required
  • Background in sleep medicine is preferred
  • Strong organizational skills
  • Solid working knowledge of computer systems and Microsoft software
Benefits:Natus offers competitive salaries, comprehensive benefit package that starts after 90 days of employment, paid holidays, generous paid time off plan (2 weeks to start, 7 sick days) and tuition reimbursement up to $5,000 annually.EEO Statement:Natus Medical is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability, sexual orientation, gender identity, or any other protected status.Accessibility:Natus is committed to creating an inclusive environment that accommodates all individuals, including those with disabilities. We support the goals of the Accessibility for Ontarians with Disabilities Acts (AODA) and have established policies, procedures and practices which adhere to the accessibility standards set out in the AODA. Should you require any accommodation throughout the recruitment process please do not hesitate contacting our Human Resources Department.Natus Medical Incorporated is committed to protecting our employees, customers and communities against COVID-19 and requires all employees to follow our vaccination policy, which currently require a COVID-19 vaccination for employment.Quick Apply
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