Technical Support Analyst - Jobs in Oakville, ON

Job Description

The Team you are Joining – Who We Are:The Halton Regional Police Service contributes to the safety and well-being of more than 620,000 residents in Halton Region which includes the Towns of Milton, Halton Hills and Oakville, and the City of Burlington. It is our continual pursuit of excellence that keeps Halton at the forefront of policing and as a leader in the public safety arena. Through upstream approaches, partner collaboration, training, community engagement and a strong focus on inclusion and diversity, we have been able to maintain Halton’s status as the safest Canadian municipality with a population of 100,000 or more. This is exemplified through deep collaboration between our growing team of over 1,100 members and our residents, businesses, non-profit organizations, and municipal governments.The Information Technology is looking for a new Technical Support Analyst to play a pivotal role in supporting the needs of our Service. This is your opportunity to join a team committed to continued leadership in community safety, contribute to the community in a meaningful way and drive continuous improvement in our growing and progressive organization.About the Role – How you will Contribute to the Service:You will be responsible for maintaining and supporting computer hardware and software. Along with providing technical support to Halton Regional Police Services (HRPS) members.Key Activities include but are not limited to:· Troubleshoot and resolve reported user hardware and software problems over the phone and in person as required.· Triage and escalate complex problems as required.· Complete setup, configuration, testing, and installation of hardware and software on new and reallocated workstations. Perform enhancements to existing systems.· Complete regular checks on the status of operational and support hardware. Take appropriate action to resolve problems identified through checks.· Ensure proper security levels are enabled on systems.· Perform preventative maintenance on hardware and software.· Conduct regularly scheduled audits of the hardware and software inventory. Maintains related records.· Conduct system backups, restores data from backups and transports backup tapes offsite.· Perform minor repairs on hardware and equipment. Arranges for replacement of non-functional or out-of-date equipment. Escalates user requests for hardware or specialty equipment to supervisor.· Coordinate the documentation, destruction and disposal of hard drives and decommissioned hardware.· Research new hardware. Check specifications to ensure they meet HRPS needs. Prepare reports for management detailing findings.What you will Bring to the Role:- Excellent problem solving skills to respond to a wide variety of hardware and software issues (e.g. demonstrated ability to deploy, configure and test-end user information technology equipment)- Demonstrated ability to provide exceptional customer service experience to our internal clients (e.g. providing basic training to members on supported software)- Superior organization and planning skills, with the ability to manage competing priorities to ensure the commitments are met- Demonstrated ability to work in a team environment and to build and maintain effective relationships with internal and external stakeholders- Excellent verbal and written communication skills including the ability to interact effectively with internal and external stakeholders and the ability to write issues into our asset tracking database- Valid Class G driver’s license and a good driving record- Willing to work shifts (evenings and weekends) and able to work on-call shifts- Willing and able to do heavy lifting (greater than 50 pounds)Education, Certifications and Qualifications:- Community College in a computer science or related field.- Minimum of one year of experience providing technical support.Previous Experience, Knowledge and Skills:- Prior experience providing hands on technical support, including the setup, installation, and configuration of hardware and software, trouble shooting, and resolving problems would be considered an asset.- Expertise in networking is considered an asset.- A+ certification will be considered an asset.- Training or technical familiarities with Windows Operating Systems, Microsoft Office products, antivirus /malware software packages, Windows PowerShell and VoIP telephony systems are considered an asset.Note: The successful applicant will need to pass a background check to the satisfaction of the Service which will include reference checks with previous employers, verification of educational achievements, and a criminal background screen.What We Offer:We offer the opportunity to join a progressive work environment with a leading police service. Our Service is committed to the values of Trust and Respect, Integrity, Accountability, Excellence, Teamwork and Justice. We provide our employees with a competitive salary and benefits package which includes but is not limited to comprehensive healthcare benefits, training and development opportunities, paid leave, onsite fitness opportunities, access to wellness resources and participation in a defined benefit pension plan – Ontario Municipal Employee Retirement System (O.M.E.R.S.). This position is based out of our Oakville Headquarters facility which is located at the QEW and North Service Road West.Salary Range: $75,212 to 82, 648How to be Considered for This Exciting Opportunity:Please apply on line with a resume and a detailed letter outlining your experience and skills and how they relate to this role with the Service. This should be forwarded in confidence to our Staffing Advisor, Human Resource Services, quoting Competition #52-C-22A by September 27 2022. All applications must be submitted to the Service’s on-line system to be considered for this vacancy.Please Note: The Halton Regional Police Service and HRPA are working on modernizing the job evaluation program. Once the program has been established, all civilian positions, including this position, will be evaluated under the new job evaluation program which may result in a change to the rate of compensation.The Halton Regional Police Service strives to be an accessible and inclusive organization. We are committed to fairness and equity in employment and our recruitment and selection practices. We encourage and welcome applications from all who may contribute to the further diversification of our organization. Should you require an accommodation under the Ontario Human Rights Code (OHRC) and/or the Accessibility for Ontarians with Disabilities Act (AODA) during any stage of the recruitment process, we will work with you to remove any barriers. Please do not hesitate to let us know by contacting us.We thank all applicants for their interest in joining our organization. Only those who are selected to advance through the recruitment process will be contacted by our team.Job Types: Full-time, PermanentSalary: $75,212.00-$82,648.00 per yearBenefits:

• Company events
• Company pension
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• On-site gym
• On-site parking
• Paid time off
• Tuition reimbursement
• Vision care
• Wellness program

Flexible Language Requirement:

• French not required

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Overtime

Supplemental pay types:

• Overtime pay

Work Location: One locationApplication deadline: 2022-09-27Quick Apply

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