Unit Manager, Claim Operations - Jobs in Oakville, ON

Job Description

Who Are WeSolid reputation, passionate people and endless opportunities. That’s Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers – and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference.Job CategoryClaimTarget Openings1What Is the OpportunityThis position is responsible for leading and directing claim operations/customer service team ensuring efficient and effective implementation of strategic initiatives and operational goals.What Will You Do

• Attract, Retain and Develop World Class Talent:
• Proactively recruiting talent; Working with management to establish and implement a strategic staffing strategy in order to maintain high recruiting standards and acquire high caliber people with diverse skills and backgrounds.
• Effectively orientating and on-boarding staff.
• Working with management to develop and implement effective training, performance development and succession planning.
• Effectively developing retention strategies; proactively managing and responding to turnover.
• Managing staff performance: Implementing strategies and plans to address staff development; identifying and addressing training needs on an ongoing basis; providing frequent performance feedback using face-to-face and written guidance to ensure effectiveness, engagement, accuracy and efficiency.
• Effectively utilizing reward system to distinguish top performers and significant achievements.
• Coordinating work activity to ensure appropriate deployment of resources to maximize performance.
• Recognizing all factors of performance, business results and personal effectiveness.
• Provide Compelling Claim Services: Employing proper claim practices to protect the integrity of our brand and providing consistent service quality and streamlined processes to add value for our customers.
• Developing and executing a pro-active strategic management plan that achieves optimal file resolution and business results.
• Establishing and monitoring individual team goals based on the overall office objectives and adherence to Optimal Outcomes within all supported lines.
• Conducting quality work reviews per office/ best practices guidelines.
• Measuring and monitoring internal and external customer service skills.
• Maintaining a working knowledge of line best practices to ensure appropriate segregation of duties between claim professionals and operations professionals.
• Drive the Information Advantage:
• Successfully leverage data, management information and technology to identify and make the most of opportunities to support business strategies, improve results with a drive towards.
• Achieve Optimal Solutions:
• Achieve Optimal Solutions by focusing on resolution and process improvement, by fulfilling all obligations while maximizing cost effectiveness, by helping the business understand drivers, trends and product stress points and by helping our partners attract and retain business.
• Partnering with line of business to develop and implement strategies including CAT and initiatives to improve file quality, customer service and manage costs.
• Anticipating operational challenges and plan proactively to address.
• Internal Control Discipline: Financial controls awareness to identify potential gaps or control risks.
• Performing validations for the Financial Self Assessment and effectively communicate findings.
• Partner for Mutual Success:
• Building and maintaining partnerships with colleagues, business partners, customers, agents, regulatory agencies and others to achieve organizational goals and create better outcomes, to promote an enterprise culture and to enhance efficiency. Participating in business meetings and agency visits as required.
• Managing National and Local projects as assigned.
• Identifying and anticipating operational challenges and participate in plans to address.
• Perform other duties as assigned.

What Will Our Ideal Candidate Have

• Bachelors degree preferred or equivalent work experience.
• Claim Management experience preferred
• .
• Prior Claim Leadership or similar leadership experience preferred. Excellent written and
• oral communication skills.
• Strong Microsoft Office (Excel, Word and PowerPoint.
• Working knowledge of Access a plus.
• Comfortable with newer and emerging technology and tools.
• Change Management: Uses effective strategies to facilitate organizational change initiatives
• and overcome resistance to change.
• Problem Solving & Decision Making: Is skilled at analyzing problems and making clear
• decisions.
• Influencing, Leadership, Power: Good at inspiring and promoting a vision; able to persuade
• and motivate others; skilled at influencing superiors; delegates effectively.
• Risk Taking, Innovation: Visionary; seizes new opportunities and consistently generates new
• ideas; introduces and creates needed change even in the face of opposition.
• Strategic Planning: Develops long-term objectives and strategies; translates vision into
• realistic business strategies.
• Results Orientation: Aligns resources to accomplish key objectives; assigns clear
• accountability for important objectives.
• Business Perspective: Understands the perspectives of different functional areas in the
• organization; has a firm grasp of external conditions affecting the organization.
• Understanding & Navigating the Organization (Includes Collaboration): Understands the
• political nature of the organization and works appropriately within it; effectively
• establishes collaborative relationships and alliances throughout the organization.

What is a Must Have

• Minimum 3 years claim experience in at least one line of business.

What Is in It for You

• Health Insurance: Employees and their eligible family members – including spouses, partners, and children – are eligible for coverage from the first day of employment.
• Retirement: Travelers provides a core contribution of 3% of your total eligible earnings to your Deferred Profit Sharing Plan (“DPSP”). Travelers also matches your savings plan contribution dollar-for-dollar up to 5% of base pay.
• Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off (“PTO”) annually, plus the opportunity to purchase additional days to allow for up to a total of 36 PTO days per year. You will also receive twelve paid company Holidays.
• Wellness Program: The Travelers wellness program is comprised of tools and resources that empower you to achieve your wellness goals. In addition, our Life Balance program provides access to professional counseling services and other resources to support your daily life needs. Through Life Balance, you’re eligible for free counseling sessions with a licensed therapist.
• Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.
• Hybrid Work Arrangement: Employees in this position can split their time between working from home and a Travelers office.

Equal Employment Opportunity StatementTravelers is an equal opportunity employer. We are committed to providing accommodation to persons with disabilities. If you require accommodation during the recruitment or interview process we will work with you to accommodate your needs.If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you.Quick Apply

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