Customer Service Representative (Access Peel) - Jobs in Ontario

Job Description

Job DescriptionCustomer Service Representative, Access PeelCorporate Services – Community ConnectionsStatus: 2 Contract Part-TimeWork Mode: OnsiteLocation and working hours:

• 10 Peel Centre Drive, Brampton
  • Monday – Friday 8:00AM – 5:00PM
• 7120 Hurontario Street, Mississauga
  • Monday – Friday 8:00AM – 5:00PM
• 9 Wellington Street East, Brampton
  • Monday – Friday 8:00AM – 5:00PM
  • Thursday 4:00PM – 9:00PM
  • Saturday 9:30AM – 5:00PM
  • Sunday 12:30PM – 5:00PM

Hours of Work:  Minimum of 20 hours per weekWho we are: Access Peel provides customer-facing counter service at 10 Peel Centre Drive, 7120 Hurontario Street and 9 Wellington Street East. PAMA is a cultural hub sharing the stories of Peel. What you will do in this role:You will serve as the main point of contact for visitors to The Region of Peel. You will be responsible for a variety of reception and client-focused activities and delivering exceptional customer service to our visitors.

• Respond to telephone and direct public inquiries with respect to Regional programs and services
• Provide clients with information and documentation pertaining to Regional programs and services
• Responsible for selling Corporate Gifts, PAMA Store items, Regional publications, recycling boxes
• Provide receipt of payment for various Regional services, such as water and sewer charges, TransHelp services, large metal item appointments and the admissions, memberships and registrations for PAMA
• Acknowledge receipt, reconcile and deposit all payments: maintain accurate records and contact point for small courier packages

What the role requires:

• Secondary school completion and diploma, or an equivalent combination of education and/or experience may be considered
• A minimum of 2 years office experience with a strong customer service focus
• Experience handling cash and balancing
• Advanced computer skills in MS Office Suite
• Validquot;G quot; Driver #39;s Licence with daily reliable access to a vehicle to travel as necessary to various sites as needed
• Clear Criminal Record Check prior to Start Date

Skills/Abilities:

• Exceptional customer service and communication skills
• Strong time management and organizational skills
• Ability to work as part of a team as well as independently with minimum supervision
• Ability to work in a fast paced and changing service delivery environment.
• Strong problem-solving skills and attentions to detail
• Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias

Interview: Our recruitment process will be completed with video conference technology.At Peel Region, we value being open and transparent with our community. The Ontario government has passed legislation that will dissolve Peel Region on January 1, 2025. Peel remains committed to providing uninterrupted services to our residents and businesses through the transition. Skilled and qualified professionals are and will be needed to deliver services to the Peel community regardless of the governance model. For information about our transition and how we continue delivering services, visit peelregion.ca/transition.If this opportunity matches your qualifications and experience, please apply on-line. As part of the Region’s ongoing commitment to health and safety, there are enhanced COVID-19 specific safety protocols and/or personal protective equipment requirements (e.g. masks, eye protection, etc.) in place to help protect health and safety. The additional requirements are determined based on the nature of the work being carried out. About UsPeel Region consists of the cities of Brampton and Mississauga, and the town of Caledon.Peel Region delivers essential services to more than 1.5 million residents and approximately 175,000 businesses. We’re working to create a community that is safe, inclusive, and accessible.A place where everyone feels they belong and can access the services they need to thrive throughout each stage of life.Our workforce is 6,500 strong and since 1974, we’ve been delivering a wide range of resident focused services. Our services include paramedic services, health programs, long-term care and services for seniors, child care support, garbage collection and recycling, waste water and water treatment, road maintenance, financial assistance, and housing support. Recognized by Canada #39;s Healthy Workplace Month® with the Great Employer Award presented by Excellence Canada, Peel Region is a place where everyone feels they belong. We strive to develop a workplace that values and respects diversity, practices inclusion, recognizes the unique contributions and abilities of all people and facilitates innovative thinking. At Peel Region, people come first. Each employee has an important role within our community and when we work together, it’s impactful. We encourage you to join us in delivering essential services and programs to our diverse community. You won #39;t find a better opportunity than Peel Region.Additional InformationThe Region of Peel is committed to a diverse and inclusive workplace where everyone is respected and valued for their contributions, and where everyone is treated fairly and has opportunity to grow and develop. As one of the most diverse regions in Canada, we are committed to establishing a qualified workforce that is reflective of the population we serve.The Region of Peel is committed to providing accommodations throughout the recruitment process, upon request.If you require accommodation please notify us and we will work with you to meet your needs. Accessible formats and communication supports are available. Please contact zzg-hrtalentacquisition@peelregion.ca.Please be advised, the Region of Peel uses email to communicate with their applicants for open job competitions. It is the applicant’s responsibility to include an updated email address that is checked daily and accepts emails from unknown users. As we send time sensitive correspondence via email (i.e. testing bookings, interview dates), it is imperative that applicants check their email regularly. If we do not hear back from applicants, we will assume that you are no longer interested in the position and your application will be removed from the competition.