Dealer Data & Support Analyst - Jobs in Oshawa, ON

Job Description

Job DescriptionThis posting will close on February 7, 2022 @ 11:59 PM.The Dealer Data & Support Analyst is responsible for all Global Connect security access, testing, business user validations and onboarding new applications to Global Connect. This position provides second level business triage for the Dealer Systems Support (DSS) call centre, manages the support/chat site on Global Connect, and liaises with all Global Connect business owners. The Dealer Data & Support Analyst is a critical member of the Training & Technology Team and works closely with the Dealer Data Operations Manager.Responsibilities

• Subject Matter Expert for the Personnel Registration Application and manages Global Connect security access for corporate, wholesale and vendor users
• Main contact for vendors providing issue resolution for GMINs, GM Pro, GM Elite and BI Worldwide.
• Works closely with the Dealer Operations Manager and is a country representative for all Global Connect applications, including Authoring, Community Management, Dealer Insights, Dealer Vendor Management, Online Enrollment. Actively participates in Global Connect stakeholder meetings, provides Canadian requirements, application testing, access, and business user validations.
• Second level business triage for the Dealer System Support(DSS) call centre on Personnel Resolution as well as all Global Connect Applications (OWB, Delivery Reporting, Vehicle Locator, Vehicle Order Status, VINView, Service Workbench, Parts Workbench, Electronic Parts Information-EPIC, GM Exchange Reports Mailbox, Dealership Files, Vehicle Pricing Service, Columbus Document Warehouse-eNVIS, Price Labels, Web ONA, DSE dealer data, Product Information Reports, TAC Active Cases, and other dealer facing applications on Global Connect). Works with call centre vendor to uphold call centre metrics for dealer system calls.
• Acts as a central point of contact for problem resolution and escalations and issues service tickets on behalf of all business stakeholders.
• Subject Matter Expert on dealer facing mainframe applications and associated data flows (i.e. Dealer termination and appointments, Dealer billing and price label billing).
• Manages access to SharePoint sites on Global Connect and works closely with business stakeholders on access issues and adding/deleting content.
• Managers Global Connect authoring access and is back up for business authors (dealer private messages, headlines, reference library messages).

Additional Job DescriptionQualifications:

• Strong interpersonal skills and ability to interact with all levels of the organization, including IT, dealership personnel and vendor personnel.
• Strong oral, written and presentation skills.
• Good working knowledge of dealerships and dealer systems and ability to tailor correct interaction.
• Experience with Global Connect, all its applications and mainframe structure.
• Strong issue investigation and problem resolution skills and strong ability to communication to IT resources for problem resolution.
• Strong leadership skills, especially when interacting with call centre employees.
• Successful candidates will be required to attest to, and be prepared to provide proof of, their vaccination status and that any job offer will be conditional on the candidate being fully vaccinated.

Education and Experience:

• Post-Secondary Education or equivalent work experience

About GMOur vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.Why Join UsWe aspire to be the most inclusive company in the world. We believe we all must make a choice every day - individually and collectively - to drive meaningful change through our words, our deeds and our culture. Our Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals, dependent on role needs. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.Diversity InformationGeneral Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteeropportunities.We encourage interested candidates to review the key responsibilities and qualifications and apply for any positions that match your skills and capabilities.Equal Employment Opportunity StatementAccommodation is available for applicants with disabilities. Should you be contacted by General Motors of Canada, please advise if you require accommodation. General Motors of Canada values diversity and is an equal opportunity employer.Quick Apply

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