Manager, Scheduling - Jobs in Oshawa, ON

Job Description

Durham College (DC) is leading the way as a post-secondary institution, offering an innovative and transformative student experience and hands-on learning opportunities. With this focus top of mind for our students and our employees, DC is proud to be one of the fastest-growing colleges in the province and annually ranked as one of the GTA’s Top 100 employers.The college offers a wide range of market-driven programs across multiple disciplines, including culinary management, farming and horticulture, business, IT, construction and trades, science and technology, health care, engineering, social and community services, justice, media, art and design.With a focus on experiential learning, DC graduates are known for having the skills and knowledge employers need. More than 104,000 alumni represent the college, both locally and around the world.Serving the Durham Region and Northumberland County communities for over 50 years, with campuses in Oshawa and Whitby, the college offers over 12,500 full-time post-secondary and apprenticeship students access to more than 145 full-time post-secondary programs – including four honours bachelor degrees and nine apprenticeship programs. Led by over 1,860 full- and part-time staff, DC has an estimated annual economic impact of more than $913 million on Durham Region.DUTIES AND RESPONSIBILITIES:As a key member of the Office of the Registrar’s management team, the Manager, Scheduling reports to the Director, Student Information Systems and Reporting. The incumbent is accountable for the overall coordination and management of College academic space in relation to the creation of student/faculty timetables in a multi-term, multi-campus environment for postsecondary, continuing education and apprenticeships. The incumbent also manages Campus ID and OCAS System portfolios. The incumbent will manage six staff members located in two different campuses. The Manager, Scheduling will set individual goals and objectives, ensuring that performance standards continue to meet the College’s strategic requirementsScheduling:Works in a proactive and collaborative manner with Facilities Management and the Academic Faculties to identify space needs with regard to various delivery modes and to effectively producing quality student, and faculty timetables while optimizing the allocation and utilization of spaceGains support and cooperation from stakeholders by obtaining and analyzing past term activity to predict future space needs while optimizing the use of current spaceAccountable to manage the delivery of various services including: course scheduling, space planning and classroom inventory in collaboration with the Facilities Management divisionAccountable for the ongoing liaison between the College and the vendor of the scheduling system, providing user feedback to the vendor and ensuring that the College remains current with any upgraded versions of the systemEnsures that student timetables are finalized prior to registration, with added efficiency and optimal utilizationContinually review scheduling processes, procedures and systems in response/support of College and departmental initiatives; develop, implement and communicate all new processes and procedures as requiredManages the College room reservation system for daily room bookings, special events and contract training activitiesProvides college stakeholders with regular feedback on scheduling quality through report distributionCampus ID:Advises and approve on design and functionality of all cards and badges to meet the technological/service requirements of clients; and oversee the development of processes to support special card projectsWorks with TouchNet, Presto, DRT, and other external partners to maintain and improve functionality of vendor portals, and resolve technical issuesResponsible for assigning responsibility to ensure all student data is successfully uploaded to vendor portals based on arranged schedulesResolves any escalated student or staff ID or U-Pass concerns while maintaining exceptional customer serviceAdmissions Systems:Manages the staff responsible for functional configuration of OCAS module in Banner ERP including analysis and development of processes and rules configuration that support receiving student applicationsActs as liaison between technical lead and stakeholders associated with admissions systems (Admissions, IT, OCAS)QUALIFICATIONS:

• A minimum of a 4-year degree in information management, business or the equivalent in education, training and experience.
• A minimum of five years of experience including scheduling experience in a postsecondary institution (or in a field of similar complexity).
• Knowledge of the College’s educational structures and experience in an educational environment is essential.
• Well-developed supervisory, administrative, leadership and change management skills
• Build strong-identity teams that apply their diverse skills and perspectives to achieve common goals.
• A strong understanding of the student life cycle and demonstrated experience and student records systems in a relational networked computer environment, complimented by knowledge of scheduling issues and related academic and administrative functions in a postsecondary institution or relational databases in a similar environment.
• Comfortable with applying operational knowledge to interpret data and using data insights to make decisions and recommendations.
• Experience with ERP systems and scheduling systems. Specific experience with Banner ERP and Infosilem is an asset.
• Strong customer service and organizational skills and proven ability to effectively motivate staff, develop/adapt innovative systems, policies, procedures and processes that enhance overall client service in a fast paced, continually changing business environment.
• Excellent analytical and creative problem-solving skills required to resolve a diversity of complex problems on a daily basis.
• Excellent interpersonal, communication, presentation and conflict management skills to deal tactfully and diplomatically with peers, faculty Schedulers and Associate Deans
• Excellent organizational and administrative skills to provide leadership to subordinate staff in ensuring that specified deadlines are met and determine and adjust priorities in a demanding fast paced environment.
• Proven ability to analyse trends and patterns in changing business/client needs and demands and develop/adapt creative, innovative solutions that address complex business problems.
• Completion of PMP (Project Management Professional) or CBAP (Certified Business Analyst Professional) is an asset.

Required Skills$87,433 to $109,292Required ExperiencePlease apply below by submitting your cover letter and resume to the online portal. Job Competition closes on November 29, 2022. Competition number AD22-38.Quick Apply

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