Manager, Student Academic Learning Services (Interim) - Jobs in Oshawa, ON

Job Description

About Durham College:Durham College (DC) is leading the way as a post-secondary institution, offering an innovative and transformative student experience and hands-on learning opportunities. With this focus top of mind for our students and our employees, DC is proud to be one of the fastest-growing colleges in the province and annually ranked as one of the GTA’s Top 100 employers.The college offers a wide range of market-driven programs across multiple disciplines, including culinary management, farming and horticulture, business, IT, construction and trades, science and technology, health care, engineering, social and community services, justice, media, art and design.With a focus on experiential learning, DC graduates are known for having the skills and knowledge employers need. More than 104,000 alumni represent the college, both locally and around the world.Serving the Durham Region and Northumberland County communities for over 50 years, with campuses in Oshawa and Whitby, the college offers over 12,500 full-time post-secondary and apprenticeship students access to more than 145 full-time post-secondary programs – including four honours bachelor degrees and nine apprenticeship programs. Led by over 1,860 full- and part-time staff, DC has an estimated annual economic impact of more than $913 million on Durham Region.DUTIES AND RESPONSIBILITIES:Reporting to the Associate Dean, Teaching, Learning and Program Quality, the Manager, Student Academic Learning services (SALS) is responsible for developing varied student academic supports. The incumbent recruits and manages an interdisciplinary team of learning, writing and ESL specialists, and directs SALS operations, including staff and resource allocation in both Oshawa and Whitby. The Manager will identify and develop customized programming to support all students, with targeted initiatives for students at academic risk and specific student populations, and will work collaboratively with other departments to develop and implement programs and services within the academic support framework. The Manager will partner with the academic staff, associate deans, program coordinators and faculty to develop innovative services that support exemplary learning and promote student academic success and retention.

• Responsible for operation and management of SALS including hiring, training and mentoring of staff. The staffing complement is enhanced annually by up to 70 peer tutors and on-campus employment students. Hires, schedules, mentors, advises, mediates, disciplines, motivates, trains, and evaluates SALS staff by planning, monitoring and appraising job results. Ensures that staff are familiar with or provided with appropriate training with respect to relevant occupational, legislative, contractual, professional as well as college policy and procedural requirements including occupational and health training. Maintains productivity levels within SALS and resolves day-to-day operational issues.
• Ensures that the SALS team is trained in best practices for coaching for student success. The Manager will research, develop and identify deficits in skills and subject content, and plan the delivery of academic services to meet the needs of students at academic risk and specific student populations. The Manager will be responsible for developing academic supports for established and new emerging programs in face-to-face, hybrid and virtual settings. Supports include peer tutoring programs, digital resources, workshops, and one-to-one consultations to support the transition to post-secondary academic studies and to promote student success.
• Establishes strategic goals by gathering relevant operations information, identifying and evaluating trends in best practices relating to teaching and learning, student academic support services and programming in higher education, and develops and implements the delivery of new services accordingly. Oversees the collection of data relating to high service standards and student satisfaction within SALS. Analyzes user data and collaborates with SALS, as well as college partners to develop plans for service improvement each semester. Develops strategic partnerships with the Academic Leadership Team, faculty, staff, Student Services and the Student Association. Reviews institutional data, relating to academic success and retention in order to inform SALS planning. Develops and implements, in consultation with departmental colleagues, annual plans for SALS.
• Develop plans for marketing SALS services effectively to Durham College students, schools, faculty and staff through the use of on-site services, social media, networking and collaboration with college partners. Schedule and share essential information updates with the Academic Leadership Team, faculty, student liaisons/advisors, library staff, international advisors and other college partners on an ongoing basis and provide direction for print and digital marketing to profile SALS.

QUALIFICATIONS:

• A completed Master’s degree in educational, or equivalent, is required.

• A minimum of two (2) years of work experience supervising staff and managing projects relating to learning support services.

• Minimum of three (3) years teaching at post-secondary level.

• Extensive knowledge and experience with science of learning principles, teaching and learning strategies, and familiarity with active and durable learning strategies.

• Higher education administration experience is an asset.

• Skilled leader who can garner support in a complex, multi-stakeholder environment.

• Experience with Universal Design for Learning and AODA standards.

• Understanding of adult learning as guided by the principles of the Science of Learning and evidence-based practice.

• Experience in digital learning strategies and the delivery of face-to-face, hybrid and digital content and resources.

• Experience in managing customer relationships, demonstrating strong analytical, organizational, project management and decision-making skills.

• Excellent interpersonal, verbal and written communications skills, and a proven ability to work well with clients and colleagues are essential.

• Exceptional negotiation and conflict resolution skills, mentoring, and counseling skills.

Required SkillsBand 10: $77,520 - $96,900Required ExperienceInterim vacancy: January 2023 to December 2023Please apply below by submitting your cover letter and resume to the online portal. Job Competition closes 4:00 p.m. on December 13, 2022. Competition number AD22-39.Quick Apply

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