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Business Analyst - CRM software - Jobs in Ottawa

Job LocationOttawa
EducationNot Mentioned
SalaryNot Mentioned
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeContract

Job Description

Job DescriptionAre you passionate about making CRM systems user-friendly and efficient Do you have a knack for understanding how users interact with CRM systems If so, we want to hear from you!We #39;re looking for a Business Analyst to join our growing team and play a key role in shaping the future of our CRM software. This is not your typical implementation role. We need someone who can think outside the box and isn #39;t afraid to challenge the status quo.What you #39;ll be doing:

  • Analyze user scenarios within our CRM software to understand user behavior and pain points.
  • Identify opportunities to improve the user experience (UX) and overall usability of our CRM software.
  • Define and document functional, user interface (UI) and user experience (UX) design specifications for new features and enhancements partnering with the product team.
  • Proactively suggest improvements to existing functionalities, weighing pros and cons of each solution.
  • Collaborate with the development team to ensure technical feasibility of proposed solutions.
  • Analyze support cases and defects, design solutions, verify defect fixes (L3 Support)

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