Ecommerce Specialist - Jobs in Ottawa

Job DescriptionKey Responsibilities:

Ecommerce Platform Management:
- Oversee the day-to-day management of the ecommerce website, ensuring all products are accurately listed and up-to-date.
- Optimize product listings for SEO to increase visibility and drive traffic.
- Manage product categories, descriptions, images, and pricing.
Sales and Marketing:
- Develop and implement ecommerce strategies to drive online sales and achieve revenue targets.
- Coordinate with the marketing team to create and execute online promotions, email campaigns, and social media strategies.
- Analyze sales data and customer behavior to identify trends and opportunities for growth.
Customer Experience:
- Ensure a seamless and enjoyable shopping experience for customers.
- Handle customer inquiries and complaints efficiently, providing excellent customer service.
- Monitor and improve website usability and performance.
Inventory and Order Management:
- Monitor inventory levels and coordinate with the supply chain team to ensure product availability.
- Manage order processing, fulfillment, and shipping to ensure timely delivery.
- Track and report on order metrics and fulfillment performance.
Analytics and Reporting:
- Use analytics tools to track website performance, sales, and customer behavior.
- Prepare regular reports on ecommerce metrics, providing insights and recommendations for improvement.
- Stay updated on industry trends and best practices to ensure the ecommerce strategy remains competitive.

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