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Employer Engagement Coordinator - Jobs in Ottawa

WCG International Consultants Ltd.
Job LocationOttawa
EducationNot Mentioned
SalaryNot Mentioned
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent

Job Description

Job DescriptionAbout the roleLocation: Hybrid / Work from Home in Toronto, Ottawa, Peel, or YorkAs Service System Manager leading the Employment Ontario transformation in Peel, York, Ottawa and Toronto, the Employer Services strategy is focused on 4 key areas: promote Employment Ontario as a recruitment partner of choice, increase awareness of inclusive hiring practices and work with employers to recruit and retain through EO, partner with industry stakeholders to develop talent pipelines and sector pathways and support our network of service providers to effectively develop and deliver Employer Engagement strategies that are reflective of the Labour Market in each region and demographic need.What you’ll do

  • Achieve/exceed customer service standards, ensuring customer calls and emails are answered and assistance provided during the first call
  • Provide exceptional customer service and professionalism to our employer and community partners and referrals
  • Place a high priority on building a reputable employment program through positive interactions, commitment to best practices, upholding network values and delivery of quality services
  • Manage employer referrals, including conducting needs analysis to determine how we can best support their business
  • Manage end-to-end process for job vacancy sharing (posting, closing, follow-up, admin, reporting)
  • Transition job vacancies to filled positions by managing regional job, sharing platform and follow-up
  • Develop a strong understanding of WCG’s contract, guidelines, policies, and process
  • Provide support to resolve client complaints, disputed referrals and any other areas related to client referrals
  • Undertake standard and ad hoc data entry tasks and content development
  • Ensure that required paperwork, data, tracking, etc. is completed appropriately in a timely manner
  • Effective use of WCG’s Case Management System and other systems and databases (I.e., SharePoint, etc.)
  • Filing, mailing, scanning and other administrative tasks
  • Plan, promote and execute events that engage employers to support them in meeting their labor market needs, including job fairs, roundtable discussions, information sessions and seminars

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