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H&M Sales Advisor - Jobs in Ottawa

H M
Job LocationOttawa
EducationNot Mentioned
SalaryNot Mentioned
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent

Job Description

Job DescriptionAbout the RoleAs a Sales Advisor, you #39;ll be responsible for providing excellent customer service, welcomingamp; guiding customers through your store to actively sell our products and providing customers with supportamp; guidance. You #39;ll use your fashion and product knowledge to provide our customers with all the relevant information they need for the best experience. You #39;ll also work on garment refillamp; care, presentation and contribute to a clean and tidy sales floor and back of house, working closely with the rest of your store team to deliver an excellent customer experience.A Day in the LifeWorking at H amp;M means no two days are ever the same, but a typical day will include the following responsibilities*Customer Salesamp; Profit

  • Provide excellent customer service: welcomingamp; guiding customers through the storeamp; OMNI experience where available, supporting them with direct customer service
  • Willingness to engage and have conversations with customers to provide excellent service
  • Guide customers through our fashion trends, storiesamp; products in all areas of the store
  • Ability to effectively promote and sell our products to customers
  • Actively promote our Customer Loyalty App (Hello Member)amp; in-store sustainability initiatives
  • Representing yourself and the H amp;M brand positively during all customer interactions
  • Support with commercial or operational actions to reach sales targets with store management team
General InformationFashionamp; Trend Awareness
  • Keep up-to-date with fashion scene, trends, tendencies, styles, brands, products, competitors, and relevant influencers, etc.
  • Use your productamp; fashion knowledge to share relevant information to customers
Teamamp; Development
  • Retain and share your service, fashion and store operations knowledge and skills with colleagues
  • Follow all procedures, routines, and legal requirements in all areas of the store
  • Giveamp; receive feedback with your colleagues to learn, developamp; support each other
  • Participate in relevant available Onboarding, introduction processesamp; trainings and courses relevant for your roleamp; future development
Retail Operations/ Visualamp; Commercial Execution
  • Complete full garment cycle from unpacking and refill to steaming and ensure good garment care
  • Operate fitting room and checkout areas according to best practiceamp; processes
  • Contribute to a clean and tidy sales floor and back of house (including stockrooms)
  • Support with garment presentation, execution and maintain attractive merchandise displays, clear trendsamp; stories according to visualamp; commercial guidelines
  • Ensure good stock levels with replenishment routines on sales floor
  • Upkeepamp; follow best practice for any in-store OMNI Servicesamp; in-store tech services/tools, etc (Instore Care App, Clickamp; Collect, Smart Store etc)
  • Support with opening and closing of the store
  • Following all H amp;S guidelines and legal requirements applicable to role and responsibilities

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