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Junior System Analyst - Jobs in Ottawa

Assent
Job LocationOttawa
EducationNot Mentioned
SalaryNot Mentioned
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent

Job Description

Job DescriptionThe Junior System Analyst is an integral member of the IT Support team reporting to the Director, Information Technology. This individual will do their part in supporting Assent Inc. in both a proactive and reactive capacity, providing world class support to the full Assent Team irrespective of location. The Junior System Analyst will troubleshoot technology puzzles, create knowledge base articles and other documentation, and report issue resolution back to the affected stakeholder. The ideal candidate in this role is a professional who is very thorough, is service- oriented and highly organized!This position is on-site and requires presence in the Ottawa HQ office.

  • Provide systems support to Assent Inc. stakeholders
  • Provisions and management of systems accounts and the review of such accounts as set out in the Account Review policy
  • Monitoring of systems as outlined in the System Monitoring policies
  • Monitoring various processes and reporting status
  • Assists in the development of procedural manuals and trains users on requirements for automated systems;
  • Ensuring high quality IT asset management
  • Administration of Assent’s SaaS tools contracts
  • Responsible for ensuring technology systems and services procurement processes adherence
  • Participating in preparation and execution of ISO quality management audit process within the scope of IT responsibilities
  • Assists in the day-to-day office administration; Prepares and keeps departmental records and reports
  • Working closely with Assent security team and following up and resolving various security puzzles and issues
  • Working closely with System Analysts and filling in some of their duties in their absence
  • Understanding of ethical business practices, sensitivity to confidential matters, and behaving in a manner that aligns with Assent’s organizational values
  • Follow guidance set out by corporate security policies and standards;
  • Ensure departmental security processes and procedures are followed where applicable.

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