Patient Services Representative (Administration) - Jobs in Ottawa, Ontario, K2G 1G9

Job Description

Job DescriptionA Patient Services Representative is an administrative role, full time hours from Monday to Friday from 8 AM - 4 PM.Job Purpose:The Patient Services Representative serves prospective patients by determining requirements and qualifying new patients to help book in consultations through phone calls and emails; answering inquiries; fulfilling requests; maintaining database with data entry for each new patient.Duties:

• Demonstrate a strong customer focused philosophy in all interactions with patients
• Determine patient requirements by working with prospective patients and gathering the information needed
• Answers inquiries by clarifying desired information; researching, locating, and providing information
• Fulfills requests by clarifying desired information; booking consultations when patients are deemed qualified
• Maintains database by entering information
• Receive, communicate and coordinate communication between patients and administrative staff
• Work with the manager to create strategies to improve patient satisfaction
• Receive and make phone calls and e‐mails
• Coordinate documents with patients, answer questions and send reminder e‐mails/calls
• Other duties as required

Skills/Qualifications:

• Excellent English communication skills: good spelling, punctuation, grammar as well as spoken English
• Able to talk to patients in an understanding way
• Knowledge of medical/hair loss/hair transplant terminology
• Good organizational and time management skills
• Able to keep patients’ information confidential
• Able to use office equipment including computers, and able to learn new software
• Able to be flexible and adapt to new or changing requirements
• Proficient using the latest versions of Microsoft Word, Excel; email and web
• Possesses highly developed analytical, problem solving, critical thinking skills
• Demonstrates commitment to professional development and learning
• Completion of a recognized training program from a business or community college or combination of education and experience working in a medical facility

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